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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was great except for you needed more towels in your room and you had an ironing board but no iron. Kossandra was an excellent host
Business response:
Dear Guest, It is always heartwarming to hear when a specific team member has gone above and beyond to make a guest's stay memorable. We will make sure to share your kind words with Kossandraand the entire team. That said, we apologize for the inconvenience regarding the towels and the ironing board, and we are addressing these concerns to ensure a more enjoyable experience in the future. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Good
Good
Shower curtain was ripped. A chair in the hotel was also ripped. Floor was not very clean. Let’s just say I will not be staying there ever again.
Business response:
Dear Guest, We are truly sorry to hear about your disappointment during your recent visit. We regret that the condition of the room, including the damaged shower curtain and worn furniture, did not meet expectations. Providing a clean, welcoming atmosphere is essential to the experience we strive to deliver, and we regret not meeting our mark during your visit. Your feedback has been shared with our housekeeping team to review room upkeep and housekeeping standards to ensure greater consistency moving forward. We appreciate ... read more
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,237 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.