Extended Stay America - Oakland - Alameda Airport

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We’re glad to hear that the carts available for transporting belongings were clean and helpful during your stay. We value your input, as it helps us better understand the guest experience. We hope to have the opportunity to welcome you back again and provide an even more comfortable visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We appreciate your recognition of the efforts made to maintain a refreshed and well-presented environment, and we also understand how visible upkeep details can influence the overall impression of a stay. Your observation is helpful as we continue reviewing ways to enhance consistency and comfort throughout the property. Guest perspectives like yours are valuable to us, and we’re grateful you chose to share them. We hope you will consider returning in the futu... read more

Business response:

Dear Guest, It’s wonderful to hear you enjoyed friendly service and a spotless room during your stay. We’re proud of our team’s dedication to making every visit comfortable and appreciate your kind words. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon for another great experience! Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. We’re sorry you weren't able to enjoy breakfast during your stay and for the inconvenience of the missing towels in your room. Your feedback helps us improve, and we hope your next visit to Extended Stay America is more comfortable and seamless. Sincerely, Hotel Management