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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not like the pictures Room requested king (or 2 queens) not availble. Room given (1 queen) was in very poor repair. No shampoo, no cups, TV from 90's, looked like someone took a baseball bat to the TV stand, couch was not comfortable and... The room was same price as many other competitive hotels chosen due to no cost for parking. In hindsight, I would have gladly paid added $20 for nicer place.
Room smelled completely like smoke towels dirty just didn’t feel clean at all
Business response:
Dear Damiantee, We regret that your visit did not meet expectations. A room that feels unclean is never what we intend to offer, and we understand how disappointing that can be. Feedback like yours is essential, and we’re using it to reinforce our commitment to providing a better environment for every guest. We appreciate you giving us the opportunity to reflect on areas that need more attention. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hot... read more
The level of cleanliness is underrated. We asked for someone to come to our room and take a mop to remove all the sticky substances on the floors and whomever came in did such a poor job that it made zero difference if they had actually redone the floors. The third floor smelled like nothing but weed which was horrible.
Awful Experience My experience at this hotel was very disappointing. The management was unresponsive, and while the staff were kind, there clearly weren’t enough of them to properly handle housekeeping. There was no breakfast provided, and when I requested towels, I was told I had to go downstairs to get them myself instead of having them delivered to the room. Given the poor service and lack of basic amenities, I believe a full refund is warranted.
Business response:
Dear Mfalme, Thank you for taking the time to share your experience. While we're glad the staff made a positive impression, we regret that other aspects of your stay did not meet expectations. We understand how the lack of support and limited amenities could be frustrating. Towels and other items are kept at the front desk and are available upon request, ensuring each item is clean and ready for use. We'll review your comments with our team to ensure we provide better service moving forward. Your feedback is appreciated and ... read more
The hotel had a horrible smell upon entering and the room did as well which caused me to get a stuffy nose which caused me to get a room in another hotel I could not sleep in the room I got. I didnt ask for another room, I assumed this smell whatever it was , was through out.
Business response:
Dear Moises, We’re sorry your experience was affected by these concerns. An off-putting atmosphere can make it difficult to relax, and we understand how uncomfortable that must have been. We’ll review this with our team and take steps to improve the condition and freshness of all guest areas. Your feedback helps us focus on where changes are most needed, and we appreciate you taking the time to share it. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hot... read more
We paid for a non smoking suit for 3 nights. The guy at the front desk tried to charge me a $100 cash deposit fee even though I paid and booked online. When we got there the room smelt like weed so bad. The toilet was clogged and would not flushed, we called the front desk multiple times and they said maintenance wouldn’t be there until Monday morning. They finally agreed after 2 nights to switch us to a different room. We bought a water from there vending machine and the machine took our money and didn’t give us our drink, ... read more
Business response:
Dear Michaela, We sincerely apologize for the difficulties you encountered during your stay. The issues you experienced do not align with the high standards we aim to uphold. We understand how frustrating this must have been for you. Please rest assured that we will discuss your concerns with our team to improve communication and responsiveness in the future. Thank you for bringing these matters to our attention; we are dedicated to enhancing both the quality of our rooms and the level of service we provide. Your feedback dr... read more
I have found a direct complaint with the hotel itself.
Business response:
Dear Guest,Thank you for sharing your feedback. We regret that your stay did not meet your expectations, and we understand how disappointing that can be. We take all guest comments seriously and continuously work to ensure our guests have a comfortable experience. Please know that your concerns will be reviewed with the appropriate team. We sincerely hope you'll consider staying with us again so we can provide you with a more positive experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,203 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.