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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very outdated and lights didn’t work
Business response:
Dear Guest,We’re sorry to hear that the condition of the room and the lighting didn’t meet your expectations. We understand how important it is for everything to function properly, and we will address these concerns to ensure a better experience for future guests. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you again under better circumstances. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
Needed a one night stay for an early flight out the next day. It is close to the airport but that is about all it has. The first room we were given was a smoking room. We switched to a non smoking room which was better but the carpet needs to be removed. Super old and dirty. Ripped next to tile in the bathroom. The entire night we were awake hearing the people above us jump and run around. Would not recommend this hotel.
Business response:
Dear Guest,Thank you for your review. While we're glad the location was convenient for your early flight, we regret that the overall experience fell short. The issues you mentioned are far from the relaxing stay we strive to offer. Your feedback about the carpet's condition and disturbance from above has been noted and will be shared with our team for review. We appreciate the opportunity to host you, even for a short visit, and we're sorry that it didn't meet your expectations. We hope you will return so we can provide you ... read more
Close to family. Dirty. Sketchy. No accountability. House cleaners ok rooms for customers. They DO NOT take their job seriously. Training. Termination would be the best solution. It shouldn't take a customer 3 rooms before choosing a room that would be acceptable. Medication found in refrigerator. What do they do? Are they short handed? Are standards compromised and accepted by management. There are other places in the vicinity. They do not have this problem.
Business response:
Dear Guest,We’re sorry to hear that your stay was affected by multiple concerns and the lack of attention to detail during the room preparation process. A consistent and well-maintained environment is essential, and your experience does not align with the standards we aim to uphold. Your feedback will be shared with our dedicated team to ensure that necessary steps are taken to improve our processes and achieve a higher level of consistency and professionalism moving forward. Please accept our apologies, and we hope you will... read more
Not gonna stay again Not so good not AC or heating the windows didn’t close all the way so it was freezing. The night lady was helping but she couldn’t fix it and the manager seemed to always be gone. Room didn’t look like it had been cleaned they said they would move us to a different room but never did.
Business response:
Dear Guest,We're sorry to hear that your stay was disappointing. The maintenance issues you mentioned are concerning, and we regret that we did not provide a proper resolution. While we appreciate our team members' efforts to assist you, there should have been better follow-ups on your concerns. We take cleanliness seriously and will discuss these matters with our team to ensure necessary improvements are made. Thank you for your feedback. We hope you will give us another chance to demonstrate the excellent service you shoul... read more
Service is not good.no housekeeping available. When asked for change of towels,was told to bring down ourselves the dirty towels. Limited room hotel necessities available in rooms.
Business response:
Dear Bart,We apologize that our service did not meet your expectations. To maintain cleanliness and quality, we keep towels and amenities at the front desk and are happy to provide fresh ones upon request. We understand that bringing towels to the front desk may be inconvenient, and we will share your feedback with our team to ensure a more accommodating approach. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on... read more
Needs address on property ! 3 persons - only had bedding for main bed. Should have had extra for pull out. it was so uncomfortable 3rd person just slept on couch. Surprised there were no amenites other than towels and soap. Complaiint was no address on building to find it!
Business response:
Dear Joyce,We’re glad you found some aspects of your stay positive, but we apologize for the challenges you encountered. We understand the importance of having enough bedding for all guests, and we regret that this was not addressed before your arrival. For future reference, our team keeps additional amenities at the front desk to ensure everything is fresh and clean for our guests. We’re also sorry for any difficulty in locating the property. Your feedback about the address visibility is helpful, and we’ll look into this to... read more
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,203 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.