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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is fine, our room this time was the problem. We’ve stayed here before and enjoyed it which is why we returned. This time is a completely different experience. When we entered the room we immediately noticed a heavy smell of incense. I called and asked for another room but was told they were out of rooms with a king-sized bed. We decided to stay, figuring we’d become accustomed to the smell. We did, only to discover the incense was used to mask the cigarette smell! In addition, there’s mold at the sink, a carpet ... read more
Business response:
Dear Brad, We sincerely apologize for the disappointment you experienced during your recent stay. Your feedback is deeply concerning, and we regret that the room did not meet the standards you previously enjoyed. We take your concerns seriously and will address each issue to ensure improvements are made promptly. Please know that this does not reflect our usual standards, and we appreciate your loyalty. Your detailed input is invaluable, and we hope to have the opportunity to regain your trust during your future visits.Since... read more
The breakfast included was nothing. Only muffins and coffee. We asked for an extra pillow and was told that they did not have one. Then the person at receptionist needed to go to find one from another room.
Business response:
Dear Judith, Thank you for sharing your experience with us. We sincerely apologize for the disappointment you faced with our complimentary grab-and-go breakfast offerings and the delay in providing an extra pillow. Your feedback is valuable, and we assure you that we are actively working to enhance our guest experience. Your insights contribute to our commitment to ensuring an improved stay for our guests moving forward. We hope to welcome you back for a more seamless stay should your travels bring you back to our area.Since... read more
Cancelaron la habitación antes de q llegara y al llegar me dicen q no tenía cuarto para mí q avía sido cancelada me reservación
Business response:
Dear Juan José, We sincerely apologize for the inconvenience you experienced with your reservation. This situation falls well below our service standards, and we understand the frustration it caused. Our team is investigating this matter to prevent any recurrence and ensure a smoother check-in process for our guests. Your feedback is invaluable, and we deeply regret any disruption to your plans. If your travels bring you back to the area, we would appreciate the opportunity to make amends and provide you with a more positive... read more
Checked into the room and found leftover food & crumbs from previous guest. The wall near the restroom in my unit had floor boards peeling off. There was no coffee or tea inside the room & when I went to the "continental breakfast" at 730am there was literally 1 pack of instant oatmeal. That's all.
Business response:
Dear Maximilian, We sincerely apologize for the shortcomings you experienced during your stay. It's disheartening to learn about the cleanliness and maintenance concerns you encountered. Please be assured that we are addressing these matters with our housekeeping and maintenance teams for immediate improvement. Your feedback is invaluable, and we deeply regret any inconvenience caused. Regarding the breakfast, we are actively reviewing and enhancing our offerings. We appreciate your patience and hope for the opportunity to p... read more
Not good not clean very dirty
Business response:
Dear chhewang, Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our housekeeping team so these issues do not happen again. Thank you again for your candid feedback. We hope you will allow us to make this up to you during your future stay.Sincerely,Hotel Management
Unfortunately, the “continental breakfast” only had some small muffins in cellophane bags and very bad coffee. I was told “the manager is out picking up some supplies now” - and it was 7:30 am
Business response:
Dear Guest, It was disappointing to read that we did not meet your expectations regarding our complimentary grab-and-go breakfast offerings. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hot... read more
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,103 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.