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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
They was no room service , they don’t have no cups , don’t even offer water to the guests .... I could go on n on but I’ll overall I don’t want to stay here again
Business response:
Elizabeth, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management
This property is close to my work and the airport.
Business response:
Thank you for the review of your recent visit. We are glad to hear our location close to your work and the airport was perfect for your needs. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management
Not Recommended Not a great experience. First of all the bed. It was absolutely horrible. One side of it was a couple inches lower than the other side. Also, when I booked I called the hotel directly about their bed situation. They said they have rooms with two queen beds and rooms with a queen bed and a pull out. They said we should be able to get at least one of our three rooms with two queen beds. When we showed up the person at the front desk said they have no rooms with two queen beds. Somebody was lying. Also, I know t... read more
Just deplorable.
Business response:
Jermelah, thank you for choosing our hotel for your stay. We were disheartened to see the feedback and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
We booked two rooms with king size beds a month in advance. When we checked in yesterday one of the rooms given had a queen size bed. No utensils in the kitchen ...no plates...nothing....very bad experience even after booking a month in advance.
Business response:
Please accept our sincere apology that our staff was unable to get you the room you booked and the service issue which impacted your stay. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the teams involved in an effort to deliver the hospitality you should always expect from us. Kindly note, our brand standards require us to keep the kitchenware available at the front desk rather than leaving them in the suites. We will remind them to communicate this more clearly in the fu... read more
There was a drunk man pounding on the door on the There was a drunk man pounding on the door on the walls next to the room I was staying in room 219 the drunk guy was slammed the store all the time
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,222 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.