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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
well listening o airplanes all night wasn't great . Full kitchen , no dishes , cups, plates, pans, first night there they didn't have extra blankets , then they said they only clean rooms once a week and if we wanted it cleaned we would have to pay then turned in five towels to get clean ones and they only had three . very poor managment , very poor hotel will never stay again
Business response:
We were disheartened to read your review. Please accept our apologies for the difficulties you encountered and for the inconvenience you had during your stay. We would like to inform you that since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights to ensure their privacy is not hindered. Also, all the kitchenware are kept at the front desk to ensure the cleanliness of the utensils, which are delivered by our team to the guests upon request. We’re sorry if our hotel pol... read more
Business response:
Thank you for your rating. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, Hotel Management
Filthy Stay Our room was extremely dirty and looked like it hadn't been cleaned. The room had a strong odor and I had to open all windows to try to air it out. I took pictures to make sure we weren't charged for anything that was already filthy (stains on carpet, stove top with food, dirty toilet). I called the front desk and spoke to Tika who was lovely but didn't have another room to offer me and she apologized. I would never stay at this Extended Stay again. Dirty stoves and toilets are unacceptable especially for paying ... read more
Business response:
Alicia, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
April, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Room have bad odor, dirty, window left open probably to get rid of odor but if his bugs coming in. There’s mosquitoes and flies in the room. Run out tissue and bed sheet wasn’t clean.
Business response:
Chan, thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better... read more
The room smelled like smoke and I wasn’t accomidated with another room. I didn’t stay and I didn’t get a refund either.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced in your room. We work hard to provide a clean environment and we are sorry for not meeting your expectations. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Asked for blankets at the front and after the employee told me that they had some washing she would take them to my room; that never happened. check in took forever because it was already check in time (3:00) and only one employee helping in front desk.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The dirtiest, nastiest Hotel. Stay Away. Dirty. Non smoking room stunk badly of smoke.
Business response:
Paul, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Ripped Off We paid for 2 nights on-line but were only allowed to stay 1 night. We were told the room was o0nly paid for 1 night even though the receipt said 2
Business response:
We are so sorry for the difficulties you had with your reservation. We are looking into the issue to see what went wrong and how can we avoid such incidents. Meanwhile, please feel free to reach out to us so we can assist you further. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,102 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.