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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There are better places Waited awhile for someone to check me in. Hotel is very worn looking and my room had a strange smell that didn’t go away. If you like very flat pillows this is your place- bed isn’t that comfortable. The hotel will charge extra for better internet service which I think is poor service. I didn’t pay for it and one night my streaming stopped working. I think this place is on the expensive side for what you get. I’m staying again because I have a nonrefundable reservation so I’ll see if I receive better ... read more
Business response:
Thank you for your review. We are sorry for the inconvenience you encountered which impacted your experience. We certainly want you to have a pleasant stay, so please let us know at the front desk if there is anything we can do to make your visit better. Sincerely, Hotel Management
Stay away!!! We checked in to a noisy lobby with fans going full blast. Plumber forgot to turn off the water to a toilet while repairing and the whole first floor flooded. Then when we take the stairs to the 2nd floor, the whole stairwell REEKS of stinky weed. Our room was right next to the pot smoker and so our room REEKED of that s&*/. We got a different room on the 3rd floor that didn’t smell of pot but was just dark, dank, and not the cleanest. This is an extended stay that had no dishes or any kitchenware, not even a co... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Never Again I will not recommend this hotel to anybody. I stayed at Extended Stay plenty of times and never had a problem this time they claimed I smoked in one of the rooms and that's why they could not book me and that's bulshit because I'm a non-smoker. No one contacted me about the situation nothing was put towards my account about the situation I literally found out when I went to check in and that's unacceptable I had to find another hotel unexpectedly on short notice I will never try to stay at this hotel again and I ... read more
Will not return Got my car broken into. They busted my whole back window out. All I got was a sorry. Everytime i stay here something goes wrong. Last time the girl threw my clothes and medication away. I'll never come back, stay at your own risk
I got bit by bedbugs they didn’t want help me they half job work not clean room dirty
Business response:
Devon, thank you for bringing your concerns to our attention. We apologize for the problems you had with our accommodations and our service. We have the best management practices of pest control procedures in place, but the room you occupied will be professionally inspected and treated as a precaution. Your feedback, and also your patience on these matters, are much appreciated. Sincerely, Hotel Management
I won’t be staying at extended-stay again When we arrived at the hotel we were informed that there was a mandatory $100 deposit so that we would not smoke which I think is a racist policy implemented because most of the people that I saw at the hotel were African-American when we got to the room I laid down and when I woke up I discovered that the smoke detector have been taken down and was in the closet and that someone previously had tied a plastic bag around the sprinkler I am mediately alerted the clerk when we woke up i... read more
Business response:
Thank you for being our guest. We are sorry for the difficulties you had in your room and apologize for the instance you mentioned. Extended Stay America values our world of differences. These values embrace inclusion and treating everyone with dignity and respect, regardless of race, religion, gender, or sexual orientation, and we regret your disappointment. Also, your feedback concerning the smoke detector and the clogged drain has been shared with our maintenance team, and they will take care of it. We do hope you conside... read more
Business response:
Please accept our apologies for any inconveniences you experienced and for your less than favorable visit. Although we make every effort to provide exceptional hospitality in all aspects, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,222 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.