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Extended Stay America - Oakland - Alameda Airport
- Hotels
- Alameda, CA
About this business
Location details
1260 S. Loop Rd., Alameda, CA, 94502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not clean, the sofa bed mattress was stained and old, customer service agent Jay-Na was helpful, but supervisor Angela was not.
Business response:
Joyce, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Don't support this location This place is ghetto. It's not a hotel. It's for people that can't rent an apartment. Halls smell like drugs. Back fire door stays propted open at all times so anyone c as n walk in. Homeless or crack heads on bikes riding around parking lot. Staff was bad. Window screen had rip in it where people would smoke in the room.
Business response:
Aaron, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we prevent such reoccurrences. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect. Si... read more
Never again.... Owner/management need to clean this place up. I would not recommend this place currently. Anyone rating this more than a 3/10 is unbelievable. Room floors were sticky, pull out couch mattress was stained (gross) alot, hallway carpets smell. Room doors are dirty with hand prints and just overall filthy in my opinion. My fault for not reading some of the previous revious. Positive: Employee at the front desk was doing everything he could to make our stay better. Hope he's getting paid well. Sheets and pillows w... read more
Business response:
Elias, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. On a positive note, we are happy to know you liked our courteous front desk staff. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hot... read more
Nightmare stay Room was not cleaned well, no blanket on bed, just sheets, people/homeless living in cars in parking lot, drug use, arguing couples and kids running the halls till 2am
Business response:
Brandon, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure this is properly addressed. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
It was close to airport and staff was nice. They also have to go breakfast which was decent. However, there were condoms and trash all over the outside parking lot. There is no ice machine and the pull out mattress was dirty and I had to go downstairs to get towels, sheets, dishes, soap, etc.
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Kindly know, we have a full-size refrigerator that includes ice trays for your convenience. Therefore we do not have ice machines on our property. On a positive note, we are happy to know you liked our proximity to the airport and were impressed with our staff. Please revisit us so we can make it up to you. Sincerely, Hotel ... read more
Well the staff seemed pleasant enough, the elevator Floor was filthy with what looks like someone spilled a lot of food there was spill marks just below the elevator keys Cheerios on the ground. Parking lot and grounds were un kept random litter, sprinkler system has not been used for a long time. A few of the cars more than four in the parking lot or dilapidated and beat up. Overall not a good experience. Also the refrigerator fan was making a loud noise eventually transferred items into my cooler and unplugged refrigerator... read more
Business response:
Thank you for your review. We sincerely apologize for the issues you encountered during your stay and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider giving us another opportunity to host a sound visit in the future. Sincerely, Hotel Management
front desk only know basic charge information . Not helping
Business response:
Thank you for your review. We are sorry you did not experience the best of our staff and regret the inconvenience caused. We will bring your concerns to the attention of our front desk team as we continuously strive to improve. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
The room was fine, I was only here for a night to catch a flight out of OAK first thing next morning. The air in my room was turned down to 60F - it was so cold I hardly slept! This place would be great if you arrived early enough in the evening to turn up the thermostat or were here for several days. But next time I'm driving into OAK late at night for an early flight, I will be sure to stay elsewhere.
Business response:
Thank you for your review. We apologize for the inconvenience you had due to the HVAC unit in your room. We wish we had the opportunity to address this while you were here, as we would have done our best to ensure you were comfortable. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oakland - Alameda Airport
How is Extended Stay America - Oakland - Alameda Airport rated?
Extended Stay America - Oakland - Alameda Airport has a 3.4 star rating with 2,222 reviews.
When is Extended Stay America - Oakland - Alameda Airport open?
Extended Stay America - Oakland - Alameda Airport is open now. It will close tomorrow at 12:00 a.m.