Extended Stay America - Oakland - Emeryville

Business response:

Thank you for staying at Extended Stay America and for the wonderful rating. We are delighted we met your expectations for a comfortable stay and that you were pleased with everything we offer. Thanks once more, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Alma, many thanks for choosing Extended Stay America for your needs. We are delighted to learn you liked our well-maintained property and that you acknowledged our staff’s efforts in your review. On behalf of everyone here, we thank you for recognizing our efforts and invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Ray, thanks for being loyal to Extended Stay America. We are delighted to know you liked our well-maintained rooms and that we were able to meet all of your expectations at a great price. Your feedback will be helpful in improving our future guest experiences. Thanks once more for the comments, and we look forward to welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in making this happen for you. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management 

Business response:

Sara, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management 

Business response:

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management 

Business response:

Karla, we appreciate you choosing to stay at Extended Stay America. It's great to know you had an enjoyable stay and you found us to be a good value. Thank you for taking time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management