Extended Stay America - Oakland - Emeryville

Business response:

Thanks for making Extended Stay America - Oakland - Emeryville a part of your travel plans. We are glad to know your stay with us was satisfactory and that our service and facilities were to your satisfaction. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Marquis, we are delighted you chose to stay at Extended Stay America - Oakland - Emeryville. Thank you for the four-star rating which lets us know you enjoyed your overall experience with us. We appreciate your business and hope to see you again on your future trip to the area. Sincerely, General Manager 

Business response:

Shawnta, thank you for taking the time to share your perfect rating of Extended Stay America - Oakland - Emeryville. We strive to please all of our guests and your feedback tells us that we are meeting those goals. We look forward to your return visit soon. Sincerely, General Manager 

Business response:

Maria, thank you for being our guest. It's nice to know our location was ideal for your needs and that our associates left you with a good impression. However, we apologize for the inconvenience you experienced during your stay. We value your feedback and will use it to ensure we are more consistent in our service delivery. We hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager 

Business response:

Glenda, it's a pleasure to have your fantastic review of Extended Stay America - Oakland - Emeryville. We are delighted to read you loved all aspects of your visit. Thank you very much! Please come and see us again soon. Sincerely, General Manager 

Business response:

Thank you for your visit. It’s nice to see you had an overall good stay, but we apologize for the cleanliness issues you encountered during your visit. I am working with my housekeeping team to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager 

Business response:

Laura, we are thrilled to receive your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to serving you again at Extended Stay America - Oakland – Emeryville. Sincerely, General Manager 

Business response:

Marie, we thank you for staying with us. It’s our pleasure knowing our staff took excellent care of you and you had an overall nice visit. Your feedback is important to us as it will help us to improve in the future. We hope to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager