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Extended Stay America - Oakland - Emeryville
- Hotels
- Oakland, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3650 Mandela Pkwy., Oakland, CA, 94608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only down pillows Stay was good and staff was friendly. Not luxury but nice enough to stay again. They had only down pillows so we had to get another pillow for my wife who is allergic.
Business response:
Thank you for your recent review of your stay. I appreciate the positive feedback you have provided. I sincerely apologize that we were not able to accommodate you fully during your stay, specifically your wife's request for non-allergenic pillows. In response to your feedback, I am going to make sure that such a situation does not arise again and that our hotel is fully equipped to handle guest needs going forward. Thank you for sharing your experience with us. It would be our pleasure to have you stay with us again in the ... read more
NO lobby space, NO kitchen supplies, NO lobby space. Kitchenette had NO coffee maker, utensils, nothing. Room was small in comparison to the Nearby Extended Stay - Alameda. This building site had the feel of an overcrowded apartment building --- looked and smelled tired. Bypass this one, select the one in Alameda -- much much nicer. *** to top it off -- My wife forgot her personal Bamboo pillow she travels with for her neck -- called just a few hours after checking out. 3 days later -- still no call back from hotel Mgr. When... read more
Business response:
The feedback provided in your review is much appreciated. The situation you described regarding the hotel and your unsatisfied stay is truly regrettable. We are very sorry for your experience. In response to your feedback, I have notified the desk staff and our team to explain about the dish convenience package that could be delivered on request. I have also taken a note regarding the bamboo pillow and had inquired with our lost and found department and unfortunately we could not locate it. I apologize for the issues and tha... read more
Awesome room, free upgrade! I've stayed at this hotel before, but my last stay has been my absolute best stay. The staff was friendly and courteous and best of all, I was upgraded to a larger suite at no additional cost! The bed was very comfortable, the suite was huge, and the shower worked perfectly. Given past experiences here, I was looking for other hotels in the area but this last experience has restored my interest in staying here again.
Nice place to stay.....or Extended. Prices are reasonable. The staff has always been friendly and the rooms are always clean, for the few times that my wide and I have stayed. Parking area is safe or as save as a parking lot can be. The best part is that it is close to the City.
Business response:
It is great to see you had an excellent experience at our hotel. After reading your comments, I am thrilled to see you list of props at our hotel, especially our affordable price and the customer service presented by our staff. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Nice and spacious rooms. Quiet environment. Located in a good neighborhood. Lots of food and stores close by. Public transportation close by. Helpful staff.
Business response:
The staff and I read your review, and would like to thank you for writing such a wonderful things about our hotel and the area. I am glad to read that you were pleased with your stay. It gives me a great joy when we learn that our guests thoroughly enjoyed their stay with us. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Great room, price, location. Better than I expected. Have to ask for toiletries, glasses, etc.
Business response:
I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that your stay was satisfactory and you enjoyed staying with us. We appreciate you letting us know that enough toilet amenities were not provided to you and had to be requested. We will take your comment and add to our list of improvements that we are working at the moment. We will make few changes soon to meet our guests needs. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Lots of parking, clean and convienent Average hotel and breakfast could be improved with a couple more food options...coffee was good.
Business response:
Thank you so much for sharing your experience with us. It's great to hear that the hotel met your expectation. However we would like to meet your 100 percent satisfaction. I have noted your suggestion about the breakfast and have forwarded to the concerned department. We continuously work to improve our hotel and meet guests satisfaction. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Frequently asked questions about Extended Stay America - Oakland - Emeryville
How is Extended Stay America - Oakland - Emeryville rated?
Extended Stay America - Oakland - Emeryville has a 4.1 star rating with 1,108 reviews.
When is Extended Stay America - Oakland - Emeryville open?
Extended Stay America - Oakland - Emeryville is open now. It will close tomorrow at 12:00 a.m.