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Extended Stay America - Oklahoma City - Northwest
- Hotels
- Oklahoma City, OK
About this business
Location details
4811 Northwest Expy., Oklahoma City, OK, 73132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Home away from home This was a great stay after relocating from another hotel. The environment was clean and safe. Thanks to staff for everything.
Business response:
Bruso, thank you for staying at Extended Stay America. We are delighted you liked our courteous service and well-kept property. Thanks again for making us your home away from home. We look forward to your next stay with us soon. Sincerely, Hotel Management
It was a busy weekend, so it took a while to check in but overall they were friendly and nice
Business response:
Thank you for choosing Extended Stay America. We are happy to know you were impressed with our friendly staff and that you had a nice stay with us. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Typical older hotel This was a stop over stay for our family of 5. The hotel was fine for an overnight stay. It was actually better than I thought it would be for the cost. The beds were ok except the pull out couch was uncomfortable. The pillows were uncomfortable too. Overall the room was spacious and Noreen at the front desk was very friendly and helpful.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from Noreen, We work hard to provide high levels of service, so we will share your compliments with her. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Check in staff that night was not good
Business response:
Hilda, thank you for staying at Extended Stay America. We are glad you had a pleasant time here. That being said, we apologize for the poor service you experienced from one of our associates and assure you this has been addressed. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Sherleana, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Stove didn't work well. Door keys too sensitive.
Business response:
Sharon, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. Your feedback is appreciated as it will help us improve our facilities moving forward. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
could've been better staff was very friendly and helpful. room was not properly cleaned, smelled of heavy cigarette smoke. very noisey hallway
Business response:
Thank you for sharing your feedback. Although you had a pleasant stay with us, we are sorry for the noise and cleanliness issues you encountered in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the odor smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Managemen... read more
Very nice stay It was a very pleasant stay, the bed was comfortable and everything in the room was in working order, air conditioning was great, it was a hot day. The lady at the front desk was very nice. We asked for bed linen for the sofa sleeper and she went out of her way to accommodate us .It was very nice of her , she went the extra mile to help us.
Business response:
Thanks for including Extended Stay America in your travel plans. We are glad to know you had a good time here and were satisfied with all that we offer. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Tanya, thank you for being our guest. We are pleased you overall enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - Northwest
How is Extended Stay America - Oklahoma City - Northwest rated?
Extended Stay America - Oklahoma City - Northwest has a 4.3 star rating with 663 reviews.
When is Extended Stay America - Oklahoma City - Northwest open?
Extended Stay America - Oklahoma City - Northwest is open now. It will close tomorrow at 12:00 a.m.