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Extended Stay America - Oklahoma City - Northwest
- Hotels
- Oklahoma City, OK
About this business
Location details
4811 Northwest Expy., Oklahoma City, OK, 73132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was better than expected, bathtub had a drainage issue but for 2 nights it was fine. Was disappointed with the advertised breakfast, it actually consisted of coffee & granola bars & instant oatmeal. There is not an ice machine anywhere on property, but they do provide an ice tray in the room freezer to make your own ice. Overall, it was better than expected for the price.
Business response:
Amanda, it was a pleasure to have you at Extended Stay America. We’re are glad to know you had a comfortable visit and found us to be at a fair price. We also appreciate your concerns about our breakfast offerings and are happy this did not overshadow your otherwise positive stay with us. Thanks again for being our guest. We hope to have an opportunity to welcome you back soon. Sincerely, Hotel Management
Nice The only issue is that they advertise a pool but it was never open.
Business response:
Chavell, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. However, we sorry for not meeting your expectations in regard to the pool. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Loved it still staying there At the hotel it's awesome
Business response:
Keith, thanks so much for the five-star review of Extended Stay America. We are so pleased to know you loved everything about our hotel and that you had a great stay. It was a pleasure having you here, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Tip top Amazing, Clean.
Business response:
Alishia, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect review. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Billy, thank you for being our guest. We are pleased you overall enjoyed your stay but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon when in the area. Sincerely, Hotel Management
Average Great if you just need a place to stay for the night or two. I honestly don’t think the sheets were cleaned properly. Our room had a small kitchen in it which was nice, but we didn’t use it to see if it was functioning. They have a no smoking policy yet the hallways smelled like smoke. I had issues connecting with the Wi-Fi. The employees were nice. Like I said it’s average.
Business response:
Colleia, thank you for the feedback. We are happy to know you liked having a kitchen and that you had an overall nice stay. However, we are sorry for the smoke issue you had and that you were unhappy with our internet facility. Your concern has been shared with our housekeeping staff to make sure our property receives a deep clean to remove the smoke smell and also with front desk staff for reviewing the situation as a training tool to improve our procedures. We hope you will give us another opportunity to prove this to you ... read more
Business response:
Susan, thank you for being our guest. We are pleased you overall enjoyed your stay but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon when in the area. Sincerely, Hotel Management
Scary My husband and I both were very disappointed when we went into the room and found the room smelled overwhelmingly of room deodorizer. It made my throat and eyes burn and made me sick to my stomach. The hallways even smelled of it.The room was very pretty but as we shut the door there was a pile of dirty sheets behind that door. Housekeeping had not taken them to be washed. The manager was very kind and assured us that it was a safe property but before we ever made it into the lobby a woman with very skimpy outfit and I... read more
Business response:
Christina, it was disheartening to read about your experience. We want all of our guests to have a clean, comfortable, and peaceful stay with us, so we are sorry we failed in our goal. Safety and security of our guest remain uncompromised, and we work closely with local police to ensure our hotel always have a safe and secure environment. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Audrey, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - Northwest
How is Extended Stay America - Oklahoma City - Northwest rated?
Extended Stay America - Oklahoma City - Northwest has a 4.2 star rating with 647 reviews.
When is Extended Stay America - Oklahoma City - Northwest open?
Extended Stay America - Oklahoma City - Northwest is open now. It will close tomorrow at 12:00 a.m.