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Extended Stay America - Oklahoma City - Northwest
- Hotels
- Oklahoma City, OK
About this business
Location details
4811 Northwest Expy., Oklahoma City, OK, 73132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average Great if you just need a place to stay for the night or two. I honestly don’t think the sheets were cleaned properly. Our room had a small kitchen in it which was nice, but we didn’t use it to see if it was functioning. They have a no smoking policy yet the hallways smelled like smoke. I had issues connecting with the Wi-Fi. The employees were nice. Like I said it’s average.
Business response:
Colleia, thank you for the feedback. We are happy to know you liked having a kitchen and that you had an overall nice stay. However, we are sorry for the smoke issue you had and that you were unhappy with our internet facility. Your concern has been shared with our housekeeping staff to make sure our property receives a deep clean to remove the smoke smell and also with front desk staff for reviewing the situation as a training tool to improve our procedures. We hope you will give us another opportunity to prove this to you ... read more
Business response:
Susan, thank you for being our guest. We are pleased you overall enjoyed your stay but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon when in the area. Sincerely, Hotel Management
Scary My husband and I both were very disappointed when we went into the room and found the room smelled overwhelmingly of room deodorizer. It made my throat and eyes burn and made me sick to my stomach. The hallways even smelled of it.The room was very pretty but as we shut the door there was a pile of dirty sheets behind that door. Housekeeping had not taken them to be washed. The manager was very kind and assured us that it was a safe property but before we ever made it into the lobby a woman with very skimpy outfit and I... read more
Business response:
Christina, it was disheartening to read about your experience. We want all of our guests to have a clean, comfortable, and peaceful stay with us, so we are sorry we failed in our goal. Safety and security of our guest remain uncompromised, and we work closely with local police to ensure our hotel always have a safe and secure environment. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Audrey, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Verlita, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
State Testing My kids had state testing and we would be gone for 3 days. This hotel was like an apartment ,not a hotel room. It was as if we were home away from home. Will definitely be back.
Business response:
Billy, thank you for choosing Extended Stay America while here for your kid’s State Testing. We are delighted to read you had a great time with us and that you loved your well-appointed room. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Was decent except the fridge was loud and so was the air conditioner
Business response:
Selina, thank you for your review of our hotel. Although your overall stay was good, we apologize for the maintenance issues you encountered in your room. Even though we conduct regular maintenance checks, we will refocus our efforts to make improvements. It was a pleasure having you as our guest, and we hope to see you again on your next visit to our area. Sincerely, Hotel Management
Ehhh lots of drama Hotel seemed nice when we arrived. Front desk agent wasn’t joyful. Didn’t write room number on keys. Had to call hotel to get it. Dirty towels found outside room. Contact in sink. Shower had soap still on it. About 1AM we hear screaming from a lady in the hall. Telling someone to get out and throwing things. Not what I expected from a hotel...
Business response:
Thanks for taking the time to evaluate your time at our hotel. We apologize you experienced so many difficulties during your stay with us.Your feedback is appreciated as it will help us to tackle these issues and take the necessary steps to ensure our future guest don't experience the same going ahead. Thank you for sharing your review, and we hope you will give us another opportunity to serve you in the near future. Sincerely, Hotel Management
Extended Stay review Very comfortable
Business response:
Rick, thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - Northwest
How is Extended Stay America - Oklahoma City - Northwest rated?
Extended Stay America - Oklahoma City - Northwest has a 4.3 star rating with 663 reviews.
When is Extended Stay America - Oklahoma City - Northwest open?
Extended Stay America - Oklahoma City - Northwest is open now. It will close tomorrow at 12:00 a.m.