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Extended Stay America - Oklahoma City - Northwest
- Hotels
- Oklahoma City, OK
About this business
Location details
4811 Northwest Expy., Oklahoma City, OK, 73132, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They need fix the bathroom sink, draining so slow in sink, tub won’t let me relaxing since the drain plug stuck it, floor was little grease, not housekeeper clean my room, and hallway smell so bad as weed “ not suppose no smoke “
Business response:
Alyson, thank you for sharing your concerns through your feedback. We sincerely apologize for the smokey experience in the hallways and the cleanliness and maintenance issue in your suite. We will discuss your comments with the appropriate individuals to take corrective actions to enhance our guest experience. We truly regret the inconvenience caused and hope you will allow us an opportunity to redeem ourselves. Sincerely, Hotel Management
Smelled horrible, run down
Business response:
Thank you for staying at our hotel. We regret you were not entirely satisfied with the quality and condition of our accommodations. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. We hope to have a future opportunity to host you. Sincerely, Hotel Management
👎 Horrible customer service. Smelled like piss everywhere. No help from management either, only an attitude and no care at all. No hygiene products or sheets or towels at all.
Business response:
Chelsy, thank you for choosing to stay at our hotel. Please accept our apologies for the cleanliness issues you encountered and for the inconvenience you experienced due to our staff not being responsive to the concerns you outlined. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
please contact the property if you want to share the issues you had with the property. Thank you!
Business response:
Thank you for your review
The main reasons I booked this hotel was so that we could cook in the kitchen to save money and not eat out and so that all 5 of us could stay in the same room. But there was no cookware in the kitchen! “No other guest has turned one in” became their montage after I requested a pot from the front desk. What?! When I asked why there weren’t anymore available, they said that guests steal them. Isn’t that why you have to file a credit card with them?! Buy replacements on the thief’s dime and have what your guests need! I never ... read more
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the inconvenience you experienced with regard to the availability of kitchenware and have shared your concerns with the appropriate teams so as to take the necessary steps to improve our guest experience. We certainly understand your frustration and hope you and your son will consider staying with us the next time you travel to this area for a much better experience. Sincerely, Hotel Management
Business response:
Ronald, we are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management
Business response:
Melissa, we are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - Northwest
How is Extended Stay America - Oklahoma City - Northwest rated?
Extended Stay America - Oklahoma City - Northwest has a 3.2 star rating with 1,146 reviews.
When is Extended Stay America - Oklahoma City - Northwest open?
Extended Stay America - Oklahoma City - Northwest is open now. It will close tomorrow at 12:00 a.m.