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Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach hotel The worst hotel I’ve ever stayed at, even the wifi didn’t work right. Before I booked i read the reviews, but thought no prob, just bad service. No: - Hair on the sides of shower - I saw roaches in my room from the first day. - Trash under bed - No kitchen utensils even though “Dining and cooking utensils provided” BS. They make you ask for EVERYTHING you need. One utensil at a time. Stupid.
Business response:
Dear KEVIN, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and our pest control provider routinely services our hotel. Still, your room will be inspected professionally and treated as a precaution. We never want to disappoint our guests, so we are sorry you were unhappy with the lack of amenities during your stay. We regret the frustrations you experienced, and we are very grateful... read more
They Over -booked . Didn't stay here .
Business response:
Dear David, Thank you for choosing our hotel. It is disappointing to learn of the issues you experienced during check-in. Your patience is much appreciated. We will share your remarks with our team to ensure these concerns are not repeated. We know a first impression is essential, and what you experienced is not typical. Should your travels bring you back to our city, we would welcome the opportunity to have you stay with us and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
Area did not seem safe/secure with a lot of homeless people outside as well as residents seem to be welfare or shelter hanging out in the main area lobby entrance. Room has such a strong air freshener odor we had to open both windows and put the wall unit on heat w/high fan to tolerate the smell
Business response:
Dear Russell, We apologize for the concerns you experienced during your stay. Although we always intend to provide our guests with a pleasing environment, we regret that the perfume scent on our property was too strong for you. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We regret the inconvenience and hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
Lots of displaced people using hotel as home Dirty no amenities. To go breakfast a dried out muffin. Hard to get into if you do not know the area
Business response:
Dear Timothy, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We are taking appropriate steps to ensure future guests do not encounter the same issues. Thank you for your constructive comments as we strive daily to improve our guest services. Please come back and see us again.Sincerely,Hotel Management
If you want self service then this is the place for you. We were required to Go to the front desk to get necessities such as Klenex And toilet paper, soap etc. if not for you to receive “room service” it was either 5 or 10 dollars a day. They say they have coffee pots and kitchen packages for you to use, and even though we asked every day we never received any. This was the worst extended stay motel I have ever stayed at. Yes they had a small kitchen but without utensils or pots or dishes , what good is it? The grab and go b... read more
Business response:
Dear Kathleen, Thank you for evaluating your stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with your visit. We have noted your concern regarding the abovementioned issues. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. In response to your feedback, we will coach our front desk staff to ensure we communicate our services and amenities during guest arriva... read more
Room was very spacious, had a kitchenette, however it was empty, like moving into a new place. I had to leave at 4 am before they put out coffee, I asked for a coffee maker, never got one. The walls are very thin. I could hear the people all around me and those in the lobby like they were in my room. It was an ok place, but I would not stay there again.
Business response:
Dear Catherine, Thank you for choosing us and for taking the time to leave your comments. We are pleased to know that you enjoyed our spacious room. However, we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. Also, we sincerely apologize for the noise concerns during your stay and their impact on your comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consid... read more
Not recommended we were placed in a room that the Tv did not work.They moved us to a different room that smelled horrible and the toilet had poop on it which i had to clean myself! we were there for a total of 3 nights and they never cleaned the room nor offered to bring clean linen. I would not recommend!
Business response:
Dear Tony, Thank you for taking the time to share your comments. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience y... read more
Room that was requested was not available. We paid for king and was given queen. When looked at room, water was puddled all over the counter. Requested refund and received. Stayed somewhere else that was much nicer. Not a family friendly location.
Business response:
Dear Carrie, thank you for evaluating your recent stay. We sincerely apologize for the issues you experienced. We hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.