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Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The worst hotel ever!!! They are unprofessional and very rude. Also, they made a mistake with my credit card and charged me twice the amount. I hated that place!!!
Business response:
We apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Surya, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Booked room that allowed dog and when we got there they didn’t have room. Lady at the desk was rude and unhelpful. We also waiting at the front desk for over fifteen minutes before she even came to help us. Had to book another hotel. Not impressed or happy
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The rudest manager alive!!! Went too check in a was harassed the moment I walked in the door. Instead of helping me I was told nothing I could do. And whatever referring to, is being double-booked and asking the management if they can help remove one of the bookings. Instead of seeing what they could do, she says oh no there's nothing I can do. Even if it is the truth at least see if you could do something before jumping to conclusions. also the room has a funny odor, someone booked extra internet services, unbeknownst to me... read more
Business response:
Mark, we are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Noe, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
roach motel I walked into the lobby, the front desk girl had a wrinkled blouse, got my key and went upstairs. Hallway stunk of curry, but no big deal I thought as I walked closer to my room. I opened the door to my room and saw roaches everywhere... EVERYWHERE. I turned around, found another hotel. Never again.
Business response:
We are deeply sorry for the issues you encountered during your stay and it is truly disappointing to read your experience. We understand your frustration and appreciate your patience. Please know, we have regular pest control service in our hotel, we are very sorry for the roaches in your room. We are working with our pest control to ensure procedures are being followed so that no future guests encounter this issue. Once more, we apologize and hope you will visit us again for a more relaxing experience. Sincerely, Hotel Man... read more
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Found cockroaches in our room. Notified the front desk and all we were told was that they would make a note of it.
Business response:
Karen, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Terrible facility and location. There was a lot of drug activity outside the hotel and inside. Not safe for a family environment at all. Will not recommend this to anyone and actual probably need to call the police and health inspector on this location.
Business response:
Thank you for bringing this to our attention. We take the safety and security of our guests and their property very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.