This profile has been claimed by the business owner or representative.
Extended Stay America - Oklahoma City - NW Expy.
- Other
- Oklahoma City, OK
About this business
Location details
2720 Northwest Expy., Oklahoma City, OK, 73112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t let the pictures fool you... this hotel is run down and in need of lots of repair. My sheets were stained with what looked like blood spots. And my towels and wash cloths were stained yellow and dark spots. The bathroom counter was literally peeling apart and had curling iron burns all over it. There were rips in some of the furniture. The bed sheets were too small and barely covered the bed. The refrigerator was not cold enough to keep my water bottles cold. I could not wait to get out of there EARLY the next morning!
Business response:
Thanks for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will be discussed with appropriate individuals in our organization to improve our future guest experiences moving forward. Our Housekeeping and Maintenance team for review and action.Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
not happy Stayed for 2 days, and got billed for 7. too much hassle
Business response:
Vikas, thank you for sharing your experience with us! We are so sorry for the billing issues you had and the inconvenience it caused. Please feel free to reach out to our front desk team regarding this and they will be pleased to solve your queries. We hope you give us another chance in the future. Sincerely, Hotel Management
Staff not great. Took 45 mins to check in. Came in at 11:30pm from driving 12 hrs during the day. Couldn’t get checked in until 12:15. The lady at the front desk was brand new, no was there training her, she couldn’t log into her computer. Took her 45 mins to get ahold of someone to log in. There were no bathrooms and after driving I needed one. Very frustrating when all I wanted to do was sleep. When checking out the front desk lady was also not friendly and rude.
Business response:
Thank you for your feedback. Please accept our apologies for the service issues you had during your stay with us. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. We have discussed your feedback with our front desk associates, and we’re working with them to improve our services going forward. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
We left due to the hotel had roaches.
Business response:
Catina, thank you for being our guest. We are sorry for the cleanliness issues you had while staying with us. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, we are working to ensure procedures are being followed to prevent future infestation. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Please accept my apology for the inconvenience and less than the favorable experience you had at our hotel. Although we make every effort to provide a clean, comfortable room and an outstanding guest experience, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
No room at the inn Didn't stay at the hotel. It had been overbooked for the weekend by expedia, and there wasn't a room available. Hopefully the cancellation went through so I wasn't charged.
Business response:
Please accept our sincere apology for not having your suite available when you arrived at our hotel. We certainly understand your frustration and regret the inconvenience this caused you. While we made every effort to correct the matter prior to your arrival, we were unsuccessful and we are sorry. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Urine-soaked mattress The mattress was urine soaked when I crawled in. Evening management checked and verified it. I was given another room. Morning management was openly defiant about the issue. I eventually got a refund but it came with an attitude. PS - The driveway is extremely difficult to locate.
Business response:
Richard, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and service issues you experienced while here. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you both with a better experience on a future stay. Sincerely, Hotel Management
Bad Front desk person by the name of KeKe very unprofessional. General Manager unprofessional. I will never in life stay there again. They gave out my personal information to somebody and it resulted in a altercation. Never will I recommend anyone to stay
Business response:
Thank you for bringing this to our attention. We take the safety and security of our guests very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management
Nasty!!! Worse experience ever! Room smelled like ramen noodles. Sheets and blankets were wrinkled and I was afraid previously used. Loud music and people beating on doors near us yelling let me in. Nothing was done about it. I will never consider this hotel again.
Business response:
Jessi, we offer our most apologies for the odor and cleanliness issue you encountered while being here. Also, we are sorry for the noise issue you experienced. Your experience has been immediately discussed with the concerned departments, and we are working closely with them in an effort to improve our service levels going ahead. Please give us a chance to regain your trust and earn your highest marks. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Oklahoma City - NW Expy.
How is Extended Stay America - Oklahoma City - NW Expy. rated?
Extended Stay America - Oklahoma City - NW Expy. has a 3.1 star rating with 1,868 reviews.
When is Extended Stay America - Oklahoma City - NW Expy. open?
Extended Stay America - Oklahoma City - NW Expy. is open now. It will close tomorrow at 12:00 a.m.