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Extended Stay America - Olympia - Tumwater
- Hotels
- Tumwater, WA
About this business
Location details
1675 Mottman Rd. SW, Tumwater, WA, 98512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not much
Business response:
Dear Karen, Thank you for your feedback regarding your recent stay. We apologize that your experience did not meet your expectations. Your comments are important to us, highlighting areas where we can improve our services and offerings. We are dedicated to enhancing our guests' experiences and hope you might consider giving us another opportunity to provide a more satisfactory stay in the future. Your satisfaction is our priority, and we appreciate your insights.Sincerely,Hotel Management
Our room was disgusting. It smelled like pee and the carpet had large stains all over it. It was one of the grossest hotels I’ve stayed at.
Business response:
Dear Janelle, Thank you for your feedback. We sincerely apologize for the unpleasant conditions you experienced during your stay. A clean and comfortable environment is our priority, and we are disheartened to hear that we did not meet your expectations. Your comments about the odor and carpet stains are being addressed with our housekeeping team to ensure that improvements are made. We appreciate your input and hope you will consider staying with us again in the future as we strive to provide a more pleasant experience. You... read more
Do not stay here! I spent one night and would never come again. I was checked into a room that had not been turned over. I was then given a room that was ready but had a terrible odour. It was late so i didn't request another room. The tub didnt drain so there was several inches of water by the end of my shower. Woke up in the morning with bed bug bites on my arms! There was no coffee ready in the lobby in the morning but a fresh pot was apparently being brewed. I came back and the "coffee" was just transparent light brown w... read more
Business response:
Dear Jennifer, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
This place is a dump and full of crackheads.
Business response:
Dear Sean, Thank you for your feedback. We sincerely apologize that your experience did not meet your expectations. The safety and comfort of our guests are our highest priorities, and we take comments like yours very seriously. We are actively addressing any security concerns and working to improve the overall environment of the hotel. Your feedback helps us improve, and we hope to offer a better experience on your next visitSincerely,Hotel Management
Not a good experience at all.
Business response:
Dear Craig, Thank you for your feedback. We’re sorry to hear that your experience was not satisfactory. This is not the standard we aim to uphold, and we would like to learn more about what went wrong. Your comments will be reviewed by our team to address any issues and make necessary improvements. We hope you might consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
Needs facelift.
Business response:
Dear Alison, Thank you for your feedback. We appreciate your suggestion and understand that updates are important to maintaining a comfortable environment for our guests. We are continually assessing areas for improvement and will take your comments into consideration as we plan future renovations. Your input helps us enhance the guest experience, and we hope to welcome you back in the future to see the improvements.Sincerely,Hotel Management
The hotel was not what we expected. The hotel was dirty and the hotel should not advertise it offers breakfast. It's not a breakfast, it's a few things put out to make it appear like it's a breakfast. The widows in the room could not be opened, etc. Overall we were very disappointed and will not be staying there again.
Business response:
Dear Darren, Thank you for sharing your feedback with us. We sincerely apologize that your stay did not meet your expectations. Cleanliness and guest satisfaction are top priorities, and we are sorry that we fell short during your visit. We also regret that our breakfast options did not meet your expectations and appreciate your comments. Your feedback will be used to make necessary improvements. We hope you will consider giving us another opportunity in the future.Sincerely,Hotel Management
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Frequently asked questions about Extended Stay America - Olympia - Tumwater
How is Extended Stay America - Olympia - Tumwater rated?
Extended Stay America - Olympia - Tumwater has a 3.6 star rating with 2,085 reviews.
When is Extended Stay America - Olympia - Tumwater open?
Extended Stay America - Olympia - Tumwater is open now. It will close tomorrow at 12:00 a.m.