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Extended Stay America - Olympia - Tumwater
- Hotels
- Tumwater, WA
About this business
Location details
1675 Mottman Rd. SW, Tumwater, WA, 98512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Scary and dirty hotel! This hotel houses transients. At the entrance 2 women were beating each other up and I told the front desk who proclaimed ' they do that all the time' Hallways full of litter, carpets stained, odor in room and the worst part was a skinny 5 inch mattress on a wire frame with no box spring. This hotel is not safe!
Business response:
Dear verena, Thank you for your review. We deeply regret the unacceptable conditions you encountered and the distressing incidents you witnessed. This is not reflective of our standards. We are urgently addressing these issues with our management and staff to ensure the safety and cleanliness of our hotel. Your feedback is critical in helping us improve. We hope to have the opportunity to provide a much better experience in the future.Sincerely,Hotel Management
The room reeked of cat urine so much that we had to go buy deodorizer and a candle. You can tell that it was cleaned and the floors looked new, but it still smelled. The refrigerator never worked. The staff was very nice, but the room was difficult to be in, and the refrigerator negated staying in a room with a kitchen.
Business response:
Dear Darwin, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We take cleanliness and guest comfort seriously, and we regret that your room did not meet our usual standards. Your comments about the cat urine odor and the refrigerator issue have been noted and will be addressed with our housekeeping and maintenance teams. We appreciate your understanding and hope to serve you better in the future.Sincerely,Hotel Management
Except for the location this was a let down. It's supposed to be a non smoking hotel but you will see hotel guests smoking in front and back door. You can smell the smoke in the lobby, corridor and elevator so much so you can't catch a breath. Elevator floor was very dirty as well. Room had a kitchen but no utensils. Overall a great disappointment for the price we paid ($151) for 1 night stay.
Business response:
Dear Vinay, Thank you for sharing your recent experience with us. We sincerely apologize for falling short of your expectations during your stay. We regret the inconvenience caused by the issues with smoking in non-smoking areas and the cleanliness of our facilities, which do not reflect our usual standards. Your feedback is invaluable as it helps us address areas needing improvement. Rest assured, we are taking steps to enhance our services and amenities to ensure a more enjoyable experience for all our guests. We appreciat... read more
Horrible place dirty room. Broken lamps gaps in doors
Business response:
Dear Louie, Thank you for your feedback. We're very sorry to hear about your disappointing experience. This is not the standard we strive for, and we will address these issues immediately. We look forward to welcoming you back and ensuring your future visits with a better stay.Sincerely,Hotel Management
My first room had a tub full of used bath water. After they changed my room I encountered hairs and dirt in the second tub. There is only one person for the whole property. I'd like a discount since i was unable to use the shower. None of the exterior doors work except the main lobby door. It would be great if i can get at least a discount for my inconvenience.
Business response:
Dear VALENTIN, Thank you for your feedback. We sincerely apologize for the issues you encountered. This is not the standard we strive for, and we will address these concerns immediately. We take these matters seriously and are investigating to ensure appropriate action is taken. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. Thank you again for your feedback.Sincerely,Hotel Management
No coffee pot, silverware, plates,bowls etc. When they advertise fully equipted kitchen.
Business response:
Dear Miles, Thank you for your feedback. We apologize for the inconvenience you experienced regarding the kitchen amenities. It is our goal to ensure all rooms are properly equipped as advertised. Your comments have been shared with our team. We appreciate your understanding and hope to provide you with a fully satisfactory experience in the future.Sincerely,Hotel Management
Expedia never sent the booking to the hotel, the hotel said if you’re not on the computer you don’t have a booking. I had to stay somewhere else now I’m out $400, Expedia took $220 from my bank account, they say I didn’t check in ; I couldn’t check in. Overall I have nothing good to say about customer service the lady at the counter was on the phone with her daughter the whole time and it’s impossible to contact a English speaking Expedia employee let alone a human it’s all AI
Business response:
Dear John, Thank you for sharing your experience with us, and we apologize for the inconvenience you faced with your booking. We understand the frustration this situation caused and regret any inconvenience you experienced due to the communication and booking issues. Please be assured that we will investigate the matter and take appropriate measures to address it. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. Thank you again for your feedback.Sincerely,Hotel M... read more
Frequently asked questions about Extended Stay America - Olympia - Tumwater
How is Extended Stay America - Olympia - Tumwater rated?
Extended Stay America - Olympia - Tumwater has a 3.6 star rating with 2,085 reviews.
When is Extended Stay America - Olympia - Tumwater open?
Extended Stay America - Olympia - Tumwater is open now. It will close tomorrow at 12:00 a.m.