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Extended Stay America - Omaha - West
- Hotels
- Omaha, NE
About this business
Location details
9006 Burt St. NW, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Rayshod, thank you for taking the time to provide your feedback about the $100.00 refundable deposit. We work hard at providing a clean and positive environment for our guest. We hope that next time you are in the area you have the opportunity to actually stay at the hotel. Sincerely, Hotel Management
Smelly, dark and dingy. Its so dark in the rooms you need to turn on every light to see. No extra pillows, sheets, or blankets for the pull out sofa. I asked the front desk if i could get some and their response was "i dont think so." The carpet was sticky and the entire place had a weird smell. The place is so outdated I wont be staying there ever again. No cups or anything in the kitchen. I found an random sock in the pull out sofa. No fitted sheet on the sofa bed. Horrible experience.
Business response:
Dear Danielle, Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the housekeeping service issues you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to u... read more
Terrible customer service. I’m traveling from Indiana to Utah and I booked a reservation here to sleep 7 hours before finishing my 14 hour drive in the morning and they turned me away at 1:00am when I tried to check in because I had a trailer that was small enough to fit in a parking spot “because they had nowhere they could park a trailer” while their parking lot was over half empty. Terrible service.
Business response:
Dear Suzanna, Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Sincerely,
The room appeared to be clean Woke up next morning I didn’t plan on leaving at 7:30 a.m But when you get up and turn the lights on an see roaches crawling on the floor, in the bathroom on the wall in the shower crawling all on the towels, excuse me but no thank you I’m ready to go. So I Immediately left an informed the front desk about the problem. She never apologized for the problem, at some point some type of Customer service should’ve been used. So I asked to be called by a manager. I never received a call so I called, w... read more
Business response:
Steva, we want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Absolutely disgusting! We did not stay the night! This place was absolutely REVOLTING! The reception was nice when we checked in late (Midnight). However, when we pulled out the pull out couch, we had mice droppings all over it. Then we pulled away the regular queen beds covers and there was mice droppings on those beds too. I took a photo to show the front desk and they wouldn't believe me! I asked them to come up and see the room for themselves. They said that they "Checked the room multiple times before my arrival and tha... read more
Business response:
Thank you for being our guest. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
Bed sheets are dirty, no trash bin in the room, tv remote was filthy and the room has a mildew smell, I could go on but what’s the point.
Business response:
Vivan, thank you for your review. We sincerely apologize for the cleanliness issue you encountered in your room and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Not worth it You must pay a $200 deposit, not told online. Was upset having to give $200 that I wasn’t told about nor was I prepared for it. The front desk lady didn’t want to continue to service me because “she didn’t feel comfortable with my attitude” (my attitude was to be expected and understood for having to give an extra 200 I hadn’t planned for with a stay with 3 kids. Also the woman before me 2 kids one still in carseat said she used to last to pay for the hotel, got an attitude and everything... Never told her she d... read more
Business response:
Kinisha, thank you for your honest evaluation. We regret your disappointment with the breakfast and that you were not aware of our incidental fees. Please know, we must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we are sorry if there was any miscommunication regarding this concern. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more... read more
Frequently asked questions about Extended Stay America - Omaha - West
How is Extended Stay America - Omaha - West rated?
Extended Stay America - Omaha - West has a 3.2 star rating with 1,162 reviews.
When is Extended Stay America - Omaha - West open?
Extended Stay America - Omaha - West is open now. It will close tomorrow at 12:00 a.m.