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Extended Stay America - Omaha - West
- Hotels
- Omaha, NE
About this business
Location details
9006 Burt St. NW, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again! Worst desk clerk ever. I had a PAID reservation through Expedia and the woman couldn’t find it in their system. I showed her my confirmation number AND the paid receipt but she REFUSED to give me a room even though there were rooms available. She wanted me to pay another $226 for two nights. There were two other guests waiting with problems checking in also. She called IT but after a half hour, no results. I suggested she call a manager. She said she’s not here. I asked her to sign a note explaining that they co... read more
Business response:
Thank you for your candid evaluation. We apologize for the issues concerning your reservation. We are reviewing this incident to ensure we handle such situations better. We will also share your comments with our team regarding the unprofessional behavior of one of our staff and take steps to ensure we are more consistent in our service delivery. We hope to have another chance to show you the authentic, warm hospitality for which we are known the next time you return to this area. Sincerely, Hotel Management
First morning we were awakened at 7am to loud music being played in the room next door. After 15 minutes I banged on the wall and it stopped. Found out it was a laundry room or something. We travel with our dogs which are Therapy animals for the elderly and are certified as such. They front desk called us to say we hadn't informed them we had animals which we did upon check in and then made us pay $150 pet fee even though we told them they were service animals and the website clearly stated no fee for service animals. . She ... read more
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
No working lights, cockroaches in the bathroom, exposed electrical wiring near the sink, and a man (nonresident) continuously walked past the room knocking on the door next us.
Business response:
Thank you for evaluating your stay with us. We apologize for the concerns you had with your room. We will share your comments with our maintenance team as well as our pest control provider and take steps to ensure the problems you outlined are resolved. Meanwhile, we are very sorry that you were inconvenienced due to the incident you mentioned, and rest assured that our security team will be taking the appropriate steps so that this does not happen again. We hope you will consider giving us another chance to prove we are up ... read more
This hotel is not worth the stay The clerk at front desk was friendly but the process was awful. Did not get any paperwork during my stay! 25 minutes to check in, told to come back later to sign and hours later the paperwork still wasn’t available. Asked for bedding. Was handed two sheets. I had to ask for a blanket. Asked for pillow and was told they didn’t have any! All night long it sounded like a basketball game above us. Very noisy. The pull out bed was disgusting with pet hair and mattress stains. Asked for a towel for... read more
Business response:
LaDonna, thank you for taking the time to share your feedback. We regret the inconvenience you had due to the issues you outline in your feedback. We apologize for the unsatisfactory service you experienced and the problems you encountered in your suite. We will discuss this with our associates to ensure we deliver excellent hospitality. We hope you will afford us the opportunity to regain your trust in the future. Sincerely, Hotel Management
We did not like any things we would like a full refund. The sheets were dirt and the pull out couch bed was broke. We will not be back.
Business response:
Thank you for the feedback. We apologize for the maintenance and housekeeping issues you encountered in your room. We regret the inconvenience it has caused. We have taken your comments and will use these to monitor and improve the quality of services we offer to our guests. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Nasty
Business response:
Juan, on behalf of our housekeeping team, please accept our sincerest apologies for the cleanliness issues you had with your accommodations during your visit. We do not take cleanliness issues lightly, as we firmly believe this is a vital priority in the hospitality industry. We are working with our housekeeping department to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerely, Ho... read more
The carpet wasn't vacuumed, the sink was dirty, the fridge was dirty, the blanket was itchy and there were random pieces of blonde hair all over
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, and we will address this matter with the housekeeping department to ensure it does not happen again. We hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
RIDICULOUS Experience I booked this hotel stay about a month or two in advance as a quick nights stay on our road trip. However, when we got there around 10pm at night there was no one at the front desk and the lights in the office were off. Someone else was waiting at the desk but no one came to help them so they left. We rung the bell at the desk multiple times, we tried to call, there were people out front who suggested knocking on the janitorial door but we got no response there either. We waited to no evail and ended up... read more
Business response:
Deva, we cannot apologize enough for the difficulties you encountered while being here. Your concerns have been shared with the management team, and we are following up to determine where we went wrong, and how we can enhance our service to our guests. If we can be of any further assistance, please do not hesitate to reach out to us. We hope you will reconsider giving us another opportunity as we are confident you will have a much more positive experience next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Omaha - West
How is Extended Stay America - Omaha - West rated?
Extended Stay America - Omaha - West has a 3.2 star rating with 1,162 reviews.
When is Extended Stay America - Omaha - West open?
Extended Stay America - Omaha - West is open now. It will close tomorrow at 12:00 a.m.