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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like anything about this property the pictures are not recent it’s dirty and smells. The front desk workers had an attitude. They said continental breakfast which was oatmeal packets and hot water. Our phone didn’t work in the room.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Not so good. Breakfast is granola bars or prepackaged muffins and coffee. Rooms had a funny smell, like humid and the room has not been opened in weeks. The kitchen in the rooms have nothing. You have to ask at the desk for everything, for example silverware/cups/pans/toaster. Also the tube drained slow. Good thing is 20min walk to Disneyland and that I got a good rate on the room. Will try a different hotel next time.
Business response:
Thank you for being our guest. We are sorry to know you did not know about our hotel policies and that you did not like our breakfast offerings. Also, we apologize for the odor issue in your room. Your feedback concerning the odor issue is discussed with the concerned team to do a deep cleaning of your room. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us a chance to regain your trust and earn your highest marks in the near future... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Absolutely disgusting The only good thing about this place is it's proximity to Disneyland...about a 15 minute walk. Other than that, I was extremely disappointed. We stayed 3 nights and paid about $400 and the room wasn't even clean. There were pubes all over the shower wall, stains on the pillows and beddings, and leftover things from the previous guests. It was disgusting. We called the front desk numerous times throughout our stay and NOT ONCE did anyone answer. We had to go to the front every time we needed something th... read more
Business response:
Megan, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention, and we assure you corrective action has been taken. Our team's first priority is exceptional service to our guests, and we obviously missed the mark. We regret our staff did not promptly respond to your requests, and we apologize for the inconvenience. We hope you will give us another chance in the future to show you we appreciate having you as our guest. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Nothing. I had a horrible experience with this Extended stay.
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
We were told the hotel had been overbooked and our reservation was moved to another Extended Stay location, which was much further away from Disneyland. We were told this happens a lot when you book on line through services such as Travelocity.
Business response:
Thank you for your feedback. We apologize for not able to accommodate you in the room of your choice. Please be assured that we have shared your feedback with our front desk, and we’re investigating the problem to make improvements so that this does not happen again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,970 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.