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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Low quality bed. Found a live cockroach in our room.
Business response:
Dear Guest, We’re very sorry to hear that your stay did not meet expectations and that you experienced discomfort during your visit. The comfort and satisfaction of our guests are essential to us, and we regret falling short on this occasion. Your feedback has been shared with our team for appropriate follow-up to ensure a better experience moving forward. We hope you’ll consider giving us another opportunity to provide a more pleasant and comfortable visit in the future. Sincerely, HotelManagement
3rd floor smelled of pets. Dog urine on floor and wall in lobby. 5-10 min wait for hot water in shower. The place needs a deep clean. We were placed across from the elevator where the walls and door were thin and there was constant noise, especially at 5am both days.
Business response:
Dear Darren, We’re very sorry to learn that your stay was disrupted by the issues you described. We understand how disappointing it must have been to experience concerns with cleanliness, noise, and water temperature during your visit. Please know that your feedback has been shared with our housekeeping and maintenance teams to ensure these matters are promptly addressed. We truly regret not providing the comfortable and relaxing stay you expected and hope for the chance to offer a far better experience in the future. Sincer... read more
Very loud
Business response:
Dear Rebecca, Thank you for taking the time to share your review with us. We apologize for the noise you experienced during your stay. We understand how a loud environment can impact rest and comfort, and we regret that this affected your visit. Your feedback has been shared with our team to help identify ways to minimize disturbances for future guests. We hope you will allow us another opportunity to provide a stay that better reflects the peaceful and comfortable environment we strive to maintain. Sincerely, Hotel Manageme... read more
What breakfast.. there was hardly anything to grab to go! There was hardly any coffee for the two mornings we went down. Ended up going to other places for coffee. We had to move rooms due to the tv remote would not work. That was after the front desk told me what to do to try to resolve the issue. Maintenance was not sent up. No plugs for the sinks.. Had to be careful you did not drop anything around the sinks. Only one face cloth per room so for four days two people used one face cloth. I asked for another face cloth but w... read more
Business response:
Dear Cynthia, Please accept our apologies for the multiple inconveniences you experienced during your stay with us. We understand how these issues can impact your overall comfort, and we regret falling short of your expectations. While we understand that no explanation can change your experience, please know that we have shared your concerns with the relevant teams to prevent similar occurrences and enhance our guests’ experience. We hope you will allow us another opportunity to provide a stay that better reflects the comfor... read more
My family and I stayed there for three nights and when we got to the room, the room was dirty. The stove that they have in the room was very rusty, and the refrigerator door was very dirty. there was also here in the drain hole on the bathtub.There was no remote for the TV and apparently if you wanted any extra towels, you would have to go down to the lobby to ask for them. They also did not provide room cleaning, shampoo and conditioner. I had went to the lobby to ask for room cleaning and they stated that if you are not st... read more
Business response:
Dear Maira, We sincerely apologize for the disappointing experience you and your family encountered during your stay. It is concerning to hear about the condition of the room surfaces and appliances, and we regret that these issues affected your comfort. While our weekly housekeeping schedule is designed for longer-term stays, basic amenities such as shampoo, conditioner, and extra towels are available upon request at the front desk, and we apologize if this was not clearly communicated. We appreciate your kind words about o... read more
This is a 2-star hotel. Enough said.
Business response:
Dear Corey, Thank you for sharing your thoughts with us. We are sorry to learn that your experience did not meet your expectations, and we regret any inconvenience you may have encountered. While we are unable to address specific details from your comments, please know that we take all guest feedback seriously and will review it with our team as we continue working to elevate our overall guest experience. We hope to have the opportunity to deliver a more positive stay in the future. Sincerely, Hotel Management
Terrible rooms, very outdated and all cabinets had water damage. The microwave and refrigerator looked like they were 50 years olds and very filthy. We didn’t even want to use them. There was only one trash can in the whole suite and it was the one in the bathroom. The hall ways and room smelled like sewer/plumbing issues during our whole stay! Overall a terrible stay. Unfortunately we couldn’t find anything close by to cancel our reservation.
Business response:
Dear Yazmin, Please accept our apologies for the disappointing condition of your suite and the unpleasant experience you described. We regret that the room’s upkeep and overall environment did not meet expectations, and we understand how frustrating this must have been for you. Your comments have been shared with our housekeeping and maintenance teams for review and corrective action. We hope you’ll allow us another chance to provide a much-improved and more comfortable visit in the future. Sincerely, Hotel Management
Before booking I searched up the hotel. I should have known better that extended stay meant people live there. The room above us the people were so noisy. Almost sounded like they were throwing a ball around. The complimentary breakfast was just a muffin. Me and my husband only came out for a show at the house of blues. Which location was awesome. We just walked there. Disney is near by too. The bed had stains. Yeah for the price I guess it’s ok because all other hotels in the area were expensive.
Business response:
Dear Jessica, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience was affected by noise disturbances and concerns with the bedding, as this is not the impression we want to leave our guests with. We appreciate your kind words about the convenient location and value, and we’re glad that made part of your visit enjoyable. Your comments have been shared with our team to help improve comfort for future guests, and we hope you will allow us another opportunity to offer a more sea... read more
Dirty, smelly, noisy, didn’t feel safe
Business response:
Dear Chanra, Thank you for sharing your thoughts with us. It is disheartening to see such comments, as this is far from the experience that we want our guests to have. Your feedback is valuable to us, and we will use it to focus on areas that need improvement. We hope you will consider giving us another opportunity in the future to provide you with a more positive and comfortable stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,803 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.