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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I have to relocate when I check in hotel because they told me the hotel get over book, take about one hour fix the issue
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you at our hotel. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Clean room Excellent staff but horrible service.. For a family of 4 I requested utensils and dishes for the room and I got 1 Pan 2 spoons 2 plates 2 bowls. My kitchen faucet spit out water there was nothing they could do but move me rooms which would take a couple hours.. My bathroom faucet didn’t work the lever would either be super cold or fall due to looseness and burn me so I had to fill up the water cold and then put hot in order to shower with a cup. The people who are there long term was weirdos and were eyeing my 4 y... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are truly grateful for your kind remarks about our team and are pleased to know their efforts made a positive impression. At the same time, we sincerely regret the inconvenience you encountered with kitchen items and plumbing concerns. Your family’s comfort and sense of security are extremely important to us. Please accept our apologies that your visit did not meet expectations. Your feedback is valued and will be shared carefully as we continue working t... read more
This hotel is horrible. Wasn’t clean, the walls are paper thin. You hear people in the next room and people in the hallway talking all night and dogs barking in the rooms. It’s supposed to be a smoke free hotel but people were still smoking in the hallway which the smell seeped into the room. Random people walking around the parking lot and hiding in between parked vehicles. I will NEVER stay here again. The night staff, Taylor, was very friendly tho. She alone gets 5 stars. But the hotel is definitely a 1 star. Not sure why... read more
Business response:
Dear Guest, Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience did not meet expectations. Concerns related to overall condition and noise levels are taken very seriously, as guest comfort and peace of mind are priorities for us. While we understand your disappointment, please know that your comments will be shared with the appropriate teams for improvements. We value your input and regret that your stay was not more positive. Sincerely, Hotel Management
The room was dirty and the freezer was extremely loud.
Business response:
Dear Guest, Thank you for bringing this to our attention. We sincerely regret that the condition of your accommodation and the noise detracted from your stay. Providing a well-prepared and comfortable environment is very important to us, and it is disappointing to learn that we fell short of expectations. Please accept our apologies for the inconvenience you experienced. Your comments will be shared with our housekeeping and maintenance teams. We appreciate your feedback and hope to have the opportunity to deliver a much-imp... read more
Room there was water leaking and they did not change room. It was too noisy it took two days to get utensils
Business response:
Dear Guest, Thank you for sharing your recent experience at our hotel. We sincerely apologize for the inconvenience caused by the unexpected maintenance issue. Further, we regret that a room change could not be arranged. We also regret that noise levels affected your comfort and that there was a delay in receiving kitchen items. While we aim to provide dishware upon request at the front desk, we understand that you had to wait. Your concerns are taken seriously, and they do not reflect the standards we are typically known fo... read more
The front desk girl kept me waiting to check in for 5 min while she was in the back watching a show on her iPad; ‘I’ll be right with you’ as I hear the show in the background and can see her… The room was not cleaned prior to our arrival. All they had done was make the beds. The window was left open and lights on in the bathroom. They said, “I’m so sorry. We only have 1 cleaning lady right now so she doesn’t always do a complete job”… smh The lobby, hallways & room all had a rank odor. Smelt old, almost moldy. Their ‘newly r... read more
Business response:
Dear Guest, We acknowledge the concerns raised regarding your recent stay at our hotel. We sincerely apologize for any disappointment caused, as it is never our intention to fall short of our guests' expectations. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. We will follow up on these matters and take appropriate action to ensure a more wonderful experience for every guest who enters our doors. Should your future travel plans bring y... read more
Hotel was understaffed, check in was painful, room wasn't ready until after 6pm. Someone was walking through the halls with a pitbull. Not recommended
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We understand how important a smooth check-in and a comfortable environment are, and we have shared your comments with our team to help us make improvements. We always strive to provide a welcoming and well-prepared experience for every guest and appreciate the opportunity to continue improving for future stays. Sincerely, Hotel Management
If I can give it 0 stars I would.
Business response:
Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your feedback. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.