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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel was definitely not as described. The showerhead hardly worked. It’s an extended stay so it had stove etc but there was no kind of cooking utensils, or anything at all, like other extended stay hotels.
Business response:
Dear Guest, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations. Ensuring functional, well-appointed spaces is central to our commitment, and we regret the challenges you faced with the showerhead and room amenities. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely apologize that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is ha... read more
Today there was a water outage from 9-3 no notice just the night before. Some homeless wandering in the parking lot and people live there with dogs some are quite big so when they bark is quite loud. About 15-20 min walk to Disney
Business response:
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced, particularly with the water outage and the noise. We understand how important these factors are for a comfortable stay, and we will work on better communication moving forward. We appreciate your comments regarding the environment and will review ways to address the issues you raised. We hope you’ll consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Don't Stay Here!! This place isn't a quality hotel. It's filthy right from the go at the hotel lobby. The staff has no etiquette. I couldn't sleep due to zoomies above from what sounded like gang bangers, they wouldn't sit still stomping all night and making crazy noises. I complained twice in the early AM only to receive a "Sorry Lady" and told to report it to the morning staff. Once I reported it to the AM staff, I was told I'd be receiving a refund for that night as I had stayed multiple nights. Haven't received any refun... read more
Business response:
Dear Guest,We sincerely apologize for the experience you encountered during your stay. It is deeply disappointing to hear that noise disturbances, cleanliness concerns, and unresponsive service impacted your visit, especially when it led to missing a special day at Disneyland. We understand how frustrating this must have been and regret that your concerns weren’t properly addressed. Your feedback has been shared with management for immediate review, including the refund issue, which we encourage you to follow up on if unreso... read more
Disney trip For just staying there for the night it was okay. Wish the walls were soundproof. Our neighbors had their tv on loud all night and could hear them talking.
Business response:
Dear Guest, Thank you for staying with us during your Disney trip! We’re glad we could be part of your journey, even if just for a night. We appreciate your feedback about the noise and will keep it in mind as we look for ways to improve. We hope to welcome you back to Extended Stay America for a more restful visit.Sincerely,Hotel Management
The room smell and there were Rouches i ask to switch rooms and the gentleman that was in the front said that there was no manager on-property until next day at 7am
Business response:
Dear Guest,We sincerely apologize for the discomfort you experienced during your stay. The issues you encountered, including the room condition and limited assistance, do not reflect the standards we aim to uphold. We understand how frustrating this must have been and regret that a resolution was not provided promptly. Your feedback has been shared with our team for immediate review and corrective action. Thank you for bringing this to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,803 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.