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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It takes a lot for me to write a bad review. Unfortunately a a few days before my trip, boarding for my dog fell through, so I called ahead of time to ensure I understood their pet policy etc. I explain that while my dogs are not normally noisy, if they hear another dog bark or there’s a loud noise outside of my room, they may bark for a second because that’s what dogs do and I asked if that would be an issue and they assured me that this is common and to be expected at hotels where there are pets allowed. Upon arrival, ther... read more
Business response:
Dear Kimberly, Thank you for taking the time to share such detailed feedback. We are truly sorry your experience fell short of expectations and for the discomfort caused during your stay. While our property welcomes pets and aims to accommodate all guests, we regret that the condition of the environment and the service encountered did not reflect our standards. Your concerns have been shared with the appropriate teams, and we remain committed to improving both our facilities and the overall guest experience. We hope you'll c... read more
Room was cancelled by hotel without notice My room was cancelled before arrival. I arrived and did not get to stay anywhere because they kept my money. I did not receive a call or anything that my room had been cancelled.
Business response:
Dear Anahi, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will review your comments to ensure this issue does not recur. Thank you for bringing this to our attention; we appreciate your patience. We hope you will allow us to make amends and demonstrate the hospitality you deserve on your next visit to the city. Thanks again for being our guest and sharing your feedback. Sincerely, Hotel Manag... read more
First they gave me a room and when I arrived the room was dirty, there was trash, the bed was unmade. I went down to reception and they gave me another room. When I went up to find the key, it wouldn't open. I went back down to have them change the key and when I finally got to the room, the bed smelled like urine and the kitchen was dirty.
Business response:
Dear Marisol, Thank you for bringing this to our attention. We sincerely apologize for the discomfort and inconvenience you experienced during your stay. This is certainly not the standard we strive to maintain, and your feedback has been shared with our team to ensure such issues are addressed promptly. We appreciate your patience in working with us to find a solution and hope you might consider giving us another opportunity to provide a much more comfortable and seamless visit in the future. Sincerely, Hotel Management
Bring down your towels In order to get more towels, you have to bring your used ones. They will not bring them to you and will not come by to get them. Hotel was close that was best part.
Business response:
Dear Guest, Thank you for sharing your thoughts. We apologize for any inconvenience caused by our towel policy, which is designed to promote sustainability but may not have met your expectations for convenience. We appreciate your understanding as we balance guest comfort with environmental responsibility. Your feedback helps us evaluate ways to enhance service while maintaining these goals. We are glad that our location was a positive aspect of your stay and hope you might consider returning for an improved experience in th... read more
Do NOT stay if you’re traveling with kids I’ll start by saying the staff is great. Friendly, patient and def deserve hazard pay. I picked this hotel last minute after a long Disney day. I put that I was Traveling with an infant. The hotel is a government funded facility that houses homeless people and drug addicts. This is a great program for them and I love that the hotel does that to help get them off the street- it should not have been even on the list as a suggested property when traveling with children. I didn’t sleep t... read more
Business response:
Dear Ryan, Thank you for sharing your experience. We sincerely apologize for the delays and any inconveniences experienced during your stay. We understand how frustrating it must have been to arrive after a long drive and still face a wait, especially when you have important plans. The conditions you described fall short of the standards we aim to provide, and we are actively addressing these concerns. We value your feedback and hope you'll consider giving us another chance to offer a better stay. Sincerely, Hotel Management
AC didn’t work, did not get fixed, did not get a room exchange.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the discomfort caused by the air conditioning issue and regret that it was not resolved during your stay. Your feedback is important, and we are addressing the matter to prevent similar occurrences in the future. We appreciate your patience and understanding, and we hope you might give us another opportunity to provide a more satisfactory visit in the future. Your comfort is a priority, and we are committed to improving our services. Sincerely, Hot... read more
Where do I begin? First off, I don’t want to speak ill about the young woman working behind the counter as I’m sure the situation was out of her hands, but we checked in at 4:40pm and were told that our room wouldn’t be ready for another hour or so. Around 6pm! Then once in the room, it looked like it had never been cleaned at all. Dirty sink, hair in the drain, stains on the floor, etc. There isn’t even any shampoo in the shower! I am utterly disappointed with this hotel and will never be staying here again.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the delay during check-in and the unacceptable condition of your room. This does not reflect the level of quality we are committed to providing. While we’re glad our team remained courteous, the circumstances you encountered are regrettable. Please know that your feedback is being reviewed internally to ensure necessary improvements. We hope you’ll consider giving us another opportunity in the future for a better experience. Sincerely, Hotel Manage... read more
A terrible stay at Extended Stay nightmare I have stay in many of your property but this one offered nothing - basic at best. Not even a shampoo in bathroom. Also, the bath especially shower was dirty. Wow! What a shocking surprise! Most likely a Motel 6 would have had better and cleaner service. Breakfast, what a joke coffer & a sugar wrap up sweet roll - seriously?!
Business response:
Dear Dale, Thank you for sharing your feedback. We truly appreciate your continued support and are sorry to hear that this particular experience did not meet your expectations. We understand the importance of cleanliness and thoughtful amenities in ensuring a comfortable stay. Your comments have been noted and will be reviewed with our team to help us improve. We hope you will consider giving us another opportunity to provide a more satisfying experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,803 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.