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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nightmare stay at Extended Stay America in Anaheim There were no clean wash cloths or towels on Saturday, so how could we shower for the day?. And there was a putrid sulfur smell coming from the sink. It was the worst experience. I called corporate customer service to complain and i haven't received a call back. I deserve a refund for my troubles
Business response:
Dear Jona, We sincerely apologize for the distressing experience you encountered during your stay. The issues with the in-room amenities and the unpleasant smell you described are deeply concerning and do not align with the standards we strive to maintain. We also regret that your attempt to reach our customer service did not result in a timely response. Please be assured that we take your feedback seriously and will share this with the appropriate individuals for review. We sincerely regret the overall experience and hope f... read more
Muy feo
Business response:
Dear Victor, Thank you for taking the time to review your time with us. It is disheartening to see such comments, as this is far from the experience that we want our guests to have. Your feedback is valuable to us, and we will use it to focus on areas that need improvement. We hope you will consider giving us another chance in the future to provide a more enjoyable visit. Sincerely, Hotel Management
Floors in the room were dirty, dog hair everywhere, the room smelled weird. Water at shower was orange. Staff was nice.
Business response:
Dear Horacio, We’re sorry to hear that the condition of the room did not meet expectations. While it’s good to know that our associates left a positive impression, the concerns you mentioned are not acceptable and will be shared with the appropriate team to ensure that future guests do not encounter the same issues. We appreciate your patience and hope to deliver a better experience next time. Sincerely, Hotel Management
The good: Ample parking, safe neighborhood, walking distance to restaurants, shops, Disneyland, and House of Blues. Coffee in the lobby every morning. The bad: DIRTY ROOMS!!! Towels still had makeup and hair on them from previous guests. There was hair throughout the entire room on the floor. The refrigerator had to be turned off because it made a loud buzzing noise, and the microwave was hardly functioning. There were no basic amenities available such as a blow dryer, shampoo, conditioner, etc. There was a sign in the bathr... read more
Business response:
Dear Yvonne, Thank you for choosing us and for highlighting both the aspects you appreciated and the areas where we fell short. While we’re pleased to know you found the location convenient, we regret that the room’s condition and lack of readily available amenities did not meet your expectations. Your comments are valued and will be carefully reviewed as we continue to strive for an enhanced overall guest experience. We hope to welcome you again and provide a stay that better reflects the experience you deserve. Sincerely, ... read more
Horrible, Room had bugs coming out of every drain. Kitchen area was stained in filth and discolored appliances.The Bathroom itself was another story and to long to get in detail “wear sandals” worst decision of my life don’t trust the pictures very deceiving
Business response:
Dear Tyish, We are deeply sorry to hear about the conditions you encountered during your stay. The issues you described do not meet the standards of cleanliness and comfort we strive to provide, and we sincerely regret the distress this caused. Please know that your feedback has been shared with the relevant teams for immediate review. We understand your frustration and hope you will consider giving us another chance to provide the stay you deserve. Sincerely, Hotel Management
The room was dirty and was not given another room or accomedation. I would prefer a refund. It was disgusting. We received a notice stating that they are now going to hire professional cleaners. So whoever was cleaning prior were not professional cleaners.
Staff was great really loved this one lady with glasses and curly hair. Hated the room itself, one million percent needs to be updated. Didn’t have a hairdryer in the room. Didn’t have a suitcase rack. If I needed anything brought to my room they said I had to go get it at the front desk. Bed sheets were dirty. Towels had hair all over them. Shower was broken. The bed kept moving away from the wall because it was a metal rack bed frame with hard wood floors so it kept sliding around. Said online they have breakfast and it on... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,803 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.