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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No in room coffee, but website says "coffee and tea available in lobby". I feel that claim to be false and/or misleading. Apparently that is only during breakfast hours. Breakfast was instant oatmeal with hot water, coffee and tea.... That's it. Basically nonexistent, not even what I consider a "continental breakfast". Should be embarrassed to say "free grab & go breakfast" on their web page. There are a few other reasons why I won't ever stay here again, but that's the bottom line.. I'd rather pay an extra $20-$30 for somet... read more
Business response:
Dear Guest,Thank you for sharing your thoughts. It’s unfortunate to hear that the breakfast and coffee setup did not align with your expectations. Guest feedback is valuable and helps guide improvements in service and communication. Your perspective is appreciated, and it’s hoped that future enhancements will provide a more satisfying experience should you consider a return visit.Sincerely,Hotel Management
The worst Very disrespectful front desk. They don’t answer the phone. I had recently had surgery needed pillows and I couldn’t get a hold of anyone. The next morning the front desk girl was rude not around and ended up having a screaming match with my boyfriend. Very unprofessional.
Business response:
Dear Natalie,Thank you for your feedback. It’s disappointing to hear about your experience, and we regret that it did not meet expectations. Guest comfort and respectful service are priorities, and your concerns will be addressed with the concerned team to ensure better experiences moving forward. We appreciate your input and hope for the opportunity to provide a more positive stay in the future.Sincerely,Hotel Management
Book elsewhere We booked 3 rooms. The walls were paper thin. We did not know there were people that lived there full time. They were loud and not desirable as room neighbors. Do not book room 215. The toilet leaked and then neighbor was a full timw resident who liked to yell at her todler. The volume on the tvs do not work either. Im guessing because the walls were paper thin. It was awful and we will not stay there again.
Business response:
Dear Rene,We sincerely apologize for the challenges you faced during your stay. We understand how important a peaceful and comfortable environment is, and we regret that noise disturbances and maintenance issues affected your experience. Your feedback has been shared with our team to address these concerns, including soundproofing measures and room upkeep. While some guests do have extended stays, we strive to ensure a welcoming atmosphere for all. We appreciate your insights and will work to improve our services. Should you... read more
It was noisy and there was a horrible smell all down the hallways . The mattress was so uncomfortable that you could feel the mattress springs
Business response:
Dear Nicole,Thank you for your feedback. We are sorry you had an unpleasant experience with noise and odor during your stay. We strive to provide a comfortable environment, and your comments will be shared with the appropriate team members to help us improve. We also regret that the mattress did not meet your expectations and will review this for future improvements.Sincerely,Hotel Management
No breakfast as advertised Advisement said breakfast was included. Breakfast was coffee and a small bag of muffin (didn't even taste good). Not even any juice or even fruit. They shouldnt mention anything about breakfast at all. Our room had the toilet paper holder broken and tv wasn't working. Our view was of the parking lot and we were next to house-keeping. They constantly kept slamming their doors all night and day.
Business response:
Dear Cristina, Thank you for sharing your feedback. We apologize for the disappointment you experienced with the breakfast offering and the issues in your room. We understand how important it is to start your day with a good breakfast; therefore, we are sorry our selections didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Additionally, we regret the maintenance concerns and the disturbances fro... read more
Will not be returning The air vent in the bathroom stayed on all night. They did change my room the next day. There were clothes in the drawers from the previous guest. The shower knob was lose and kept following down to hot. The knob had to be secured with a towel to not get burned. The security staff knocked on my door at midnight to ask if I had left a dowel from a closet outside. There was a dog running in the hall ways and barking. There was no hair dryer in the room. I called the front desk and they said they would bri... read more
Business response:
Dear Jennifer, Thank you for sharing your feedback. We are truly sorry to hear about the issues you encountered during your stay. We understand how frustrating these inconveniences must have been. Please know that your comments have been taken seriously, and we are addressing these matters with our team to ensure a more comfortable experience for future guests. We hope you'll consider staying with us again, as we are committed to improving our services and providing a more pleasant stay.Sincerely,Hotel Management
The room l was so dirty hair in the shower Not good l was terrible
Business response:
Dear Jesus, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,803 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.