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Extended Stay America - Orange County - Anaheim Convention Center
- Hotels
- Anaheim, CA
About this business
Location details
1742 S. Clementine St., Anaheim, CA, 92802, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was by far the best thing here! Our check-in process and our process was super easy and the staff let us know about the free shuttle service to Disney. But I would have to say the cleanliness of the hotel and room was very poor! Our room was unfortunately totally disgusting. There was a leftover razor cover in our shower and I believe there was black mould under the faucet and sink area. The floors were not clean in our room at all so much so that we didn’t walk bare foot because there was so much dirt on the floor. We... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback and for recognizing our team's efforts during arrival. However, we apologize that room cleanliness and overall condition impacted comfort and health, as this experience does not align with the environment we aim to provide. Your comments regarding housekeeping standards and surroundings will be shared collectively to reinforce attention. Guest well-being remains important to us, and insights like yours guide improvement. We would welcome an opportunity to welcome you b... read more
The room and amenities were awful
Business response:
Dear Guest, Thank you for bringing this to our attention. We are sorry to hear that the room and in-room amenities did not meet your expectations, as comfort and functionality are fundamental to a positive visit. These concerns have been shared with the appropriate teams and are being reviewed to ensure closer attention is given to room condition and amenity standards moving forward. We regret that this visit did not reflect the level of quality we aim to provide and hope you will consider allowing us another opportunity to ... read more
The pool was disgusting, trash everywhere and the bottom of the pool was filled with dirt and debris, when I asked the manager the second day we tried to go out there to swim he said he would have somebody come clean it and they usually only come on Thursdays, so we went out there on Wednesday and it was still disgusting, went back on Thursday late afternoon and it was still not cleaned, so my husband spent 45 minutes cleaning out the entire pool
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the condition of the recreational area during your stay and understand how disappointing this must have been, especially given the time and effort you and your family invested. While certain service schedules can limit immediate attention, this does not diminish our responsibility to provide a well-maintained environment. Your feedback has been shared with the team to reinforce any oversight and improve follow-through. We are committed to e... read more
The man at the front desk was nice, we know it was not his fault, but the rooms were filthy, hair, urine, toothpaste, food was everywhere. we ended up booking another hotel shortly after checking in, in the middle of the night.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that the condition of the room caused such distress and led you to leave shortly after arrival, as this is not the standard of cleanliness or care we aim to provide. We understand how disappointing and disruptive that must have been, especially late at night. Your comments have been noted and shared internally to help reinforce expectations around room readiness and inspection. We do appreciate you acknowledging the courtesy ... read more
Nos cambiaron dos veces de habitación porque el sink estaba malo y luego en la segunda habitación la refrigeradora estaba mala
Business response:
Dear Guest, Thank you for being our guest and sharing your review. We sincerely apologize for the inconvenience caused by having to change rooms multiple times due to maintenance issues, as this is certainly not how a stay should begin. We understand how disruptive this must have been and regret the frustration it created. While unexpected equipment concerns can occur, your feedback highlights the importance of ensuring rooms are fully ready before arrival. We remain committed to upholding our service standards, and your ins... read more
The breakfast wasn’t a healthy breakfast, the dishes and cookware weren’t what was advertised. The people above us caused loss of sleep for us because of the noise they were making dispite our call to the front desk, our vehicle was messed with. There were no plugs for the sink or tub, the laundry machines stole money from us. Overall I don’t think we will be back.
Business response:
Dear Guest, Thank you for letting us know about your experience. We’re sorry that the disrupted rest, maintenance concerns, and issues with amenities left you disappointed, and we understand how frustrating it must have been to face multiple inconveniences during yourstay. We also regret that your call to the front desk did not result in the quiet environment you expected, and that the laundry and room features did not meet your needs. We take your feedback seriously, and your comments will be reviewed with our team so we ca... read more
Very limited towels, cheap pillows, clogged bath tub, very limited toilet paper, noisy
Business response:
Dear Guest, We’re sorry to hear that several parts of your visit fell short of the comfortable stay you expected, particularly the limited supplies and the maintenance concerns you encountered. Situations that disrupt a guest’s rest or sense of ease do not reflect the environment we aim to provide, and your comments will be reviewed with our team to ensure greater attention to both room readiness and overall consistency. Your feedback is valuable to us, and we hope to have another opportunity to offer a stay that feels more ... read more
The Price is good and the Staff was very friendly and courteous - both check-in, during, and check-out. However ... There was hair on the lid of the toilet tank when we first arrived, and bathroom sink counter didn't seem like it was cleaned very well, I was able to clean it off, but there are stains that will not come off. The Kitchen refrigerator door handle was also dirty, I understand it is difficult to clean sometimes (own) but the cleaner, Comet would probably take off the gray grime - works on my counters, etc. (do no... read more
Business response:
Dear Guest, Thank you for choosing Extended Stay America and taking the time to share your experience with us. We’re delighted to know you found our team friendly and courteous throughout your visit and that you appreciated the value we offer. However, we’re truly sorry for the housekeeping oversights you encountered upon arrival. A clean and welcoming environment is always our priority, and your observations have been shared with our team for review to ensure greater attention to detail. We appreciate your thoughtful feedba... read more
Frequently asked questions about Extended Stay America - Orange County - Anaheim Convention Center
How is Extended Stay America - Orange County - Anaheim Convention Center rated?
Extended Stay America - Orange County - Anaheim Convention Center has a 3.3 star rating with 3,969 reviews.
When is Extended Stay America - Orange County - Anaheim Convention Center open?
Extended Stay America - Orange County - Anaheim Convention Center is open now. It will close tomorrow at 12:00 a.m.