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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Floors were being mopped as I checked in yet there was dirt/crumbs all around edges at elevator and inside elevator dirty. Room was ok but could use a deep clean.
Business response:
Dear Donna, Thank you for being our guest and appreciating our room. We sincerely apologize for the distressing experience you had during your stay. We aim to provide a clean and comfortable hotel experience. The cleanliness and conditions you described are unacceptable, and we will check them immediately with our staff. We understand your frustration and regret that we didn't provide the comfort and support you expected. Thank you for bringing these issues to our attention; we will use your feedback to make critical improve... read more
My husband booked quickly and I should have read the reviews before we booked. On arrival I initially thought oh this is in nice tucked in business area shortly to be greeted in the parking lot by sketchy looking people. Walking down the hallways a lady came out of one of the rooms joking about ghost I thought it was strange. The next day in day light I got a better view of the property and there is a lot of homeless renting these rooms living in them roaming around. Our room it’s self wasn’t cozy it smelt so bad like cigere... read more
Business response:
Dear Cody, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our housekeeping team is already at work... read more
Roaches There were two roaches in the room.
Business response:
Dear Toby, Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. However, we sincerely apologize that your room did not meet your expectations upon arrival. Our commitment to cleanliness is of utmost importance, and we will review your room to address your concerns with our housekeeping and pest control team to maintain the highest standards throughout the property. Please give us another opportunity to provide you with a better stay in the future.Sincerely... read more
Not worth for the price. Hotel looks outdated and has that old smell
Business response:
Dear LJ, Thank you for being our guest. Providing a comfortable and relaxed hotel experience for all the guests who enter our door has always been our aim. We have taken note of your observations regarding the need for an update, and we are currently having the same conversation with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your sincere observations, and we hope to welcome you back soon! Sincerely,Hotel Ma... read more
Odor in the room was horrible The odor in the room smelled like an uncleaned cat box, extremely offensive, and for the price for you pay for one night these room should be updated but mostly deodorized
Business response:
Dear James, Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Our housekeeping team is already at work to review the areas, including the room's upkeep. We are grateful that you have brought these concerns to our attention as we are continu... read more
N/c
Business response:
Dear Adela, Thank you for your feedback. We appreciate you taking the time to share your thoughts, even if the details were limited. Your input is important to us as we continually strive to improve our services and guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management
We were traveling 4 hours to this destination and were scheduled to stay Mon-Sat. Halfway in, around 7:00 pm, the hotel called and cancelled our reservation. Were told that since we booked 3rd party and they needed our room, we no longer had a reservation. The receptionist then told us "Have a great day" and hung up the phone. We had to find another reservation for the week, which wasn't easy and was quite costly. Have booked rooms many times over the years and did not know that once confirmed, the hotel could just cancel yo... read more
Business response:
Dear Lori, Thank you for sharing your experience. We sincerely apologize for the inconvenience caused by the unexpected cancellation of your reservation. This is not reflective of our standards, and we understand the frustration of having your plans disrupted. We are addressing this issue with our team to ensure it does not happen again. Your feedback is valuable as we work to improve our service. We hope to have the opportunity to provide a better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,328 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.