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Extended Stay America - Orange County - Cypress
- Hotels
- Cypress, CA
About this business
Location details
5990 Corporate Ave., Cypress, CA, 90630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floors were sticky. Seen a cockroach in my room. Dog poop around the property.
Business response:
Dear Jacob, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations regarding the cleanliness during your visit. Regarding insects, our pest control provider services our hotel on a routine basis. However, we will address this with them to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should alway... read more
Requested a bottom floor. was not available. in hindsight it was a good idea as the hotel had many shady people there. The back parking lot had dozens of broken down cars. There was so much dog poop it wasn't even safe for my dog to relieve himself. But I still cleaned up after him. I had to clean my dogs paws every time we entered the room. There was a terrible odor by the elevators. Not safe to use at night.
Business response:
Dear Lena, Thank you for taking the time to review your stay with us. We are very disappointed to hear about the concerns with the cleanliness and that it impacted your overall experience. Our staff's top priority is to provide a clean, safe, and welcoming environment for all our guests, so we are genuinely sorry for not meeting your expectations during your visit. Your concerns will be addressed with our team. We hope you will give us another chance to show you the outstanding experience you deserve and that we are committe... read more
There was cockroaches in the light in the ceiling. The tv did not work. There was unsafe people outside anytime I took my dog potty. The sheets and comforter were dirty.
Business response:
Dear Dakota, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. We take cleanliness and safety very seriously and are addressing the concerns you mentioned, including the pest issue and maintenance problems. Your comments about the TV and safety are also noted and will be reviewed. We are committed to improving and hope you will give us another opportunity to provide a better experience in the future. Sincerely,Hotel Management
My 1st room smelled like cigarettes and I asked for another room and it had mold. The smell was so bad I coughed all night and had to vomit
Business response:
Dear LaCherryal, Thank you for your feedback. We are deeply sorry to hear about the issues you faced with room odors and mold. This is not the experience we want for our guests, and we are taking immediate action to address these concerns. Your health and comfort are our top priorities, and we apologize for the inconvenience and discomfort caused. We appreciate your input and hope to offer a more satisfactory experience on your next visit.Sincerely,Hotel Management
Dirty
Business response:
Dear Luis, Thank you for your feedback. We apologize for the cleanliness issues you encountered during your stay. This is not the standard we strive to maintain, and we are addressing these concerns with our team to ensure improvements are made. Your satisfaction is important to us, and we regret that we fell short in this instance. We appreciate you bringing this to our attention and hope to have the opportunity to provide a cleaner and more pleasant experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Cypress
How is Extended Stay America - Orange County - Cypress rated?
Extended Stay America - Orange County - Cypress has a 3.4 star rating with 2,361 reviews.
When is Extended Stay America - Orange County - Cypress open?
Extended Stay America - Orange County - Cypress is open now. It will close tomorrow at 12:00 a.m.