Extended Stay America - Orange County - Huntington Beach

Business response:

We appreciate your terrific review of Extended Stay America. Thanks so much for taking time out of your busy day to let us know that we exceeded your expectations. Rebecca will be so pleased that her exceptional service made your stay with us memorable. Thank you for being our guest, and we hope you will stay with us again. Sincerely, Hotel Management 

Business response:

Paula, we appreciate you staying with us and providing your feedback. We certainly apologize for the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere and we understand your frustration of not having your favorite channels for you to access. We will hope you will visit us again soon. Sincerely, Hotel Management 

Business response:

Jackie, thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Wow - Debra, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your review with us. Although had an overall good stay, we are sorry that you were unhappy with our breakfast offerings. We will make note of your feedback as we plan any changes to our breakfast offerings. Also note that, in order to ensure cleanliness of kitchenware upon check-in, brand standards require us to make items like coffee maker available at the front desk rather than leaving them in the suites. We hope the positive aspects of your visit will encourage you to choose us again in the future. ... read more

Business response:

Robert, thanks for sharing your experience of your stay at our hotel. We are glad you found our location to be convenient and had an overall pleasant stay. However, we are sorry for the noise issue you had and regret the inconvenience caused. Please note, our front desk is available, and I'm sorry we were not aware of the this as we would have been happy to try and resolve or move you to another suite. Thanks again, and we hope to welcome you both back for enjoying a much better visit. Sincerely, Hotel Management 

Business response:

Jillian, thank you for staying at Extended Stay America. We are delighted to read you liked your well-appointed room and our courteous service. We will be sure to share your compliments with our team, especially Jocelyn. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Nellie, thank you for your review of Extended Stay America. We are delighted to read you had a great time here and that you liked your well-appointed room along with the kitchenette. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management