Extended Stay America - Orange County - Huntington Beach

Business response:

Thank you for your review. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. Counting on your kind generosity to accept our apologies, we hope you will consider a return visit. Sincerely, Hotel Management 

Business response:

Thank you for your review of Extended Stay America. We are glad to know you liked our convenient location and had an overall comfortable stay. That being said, we are sorry for any inconvenience you had while being here. We hope to see you again in the future. Sincerely, Hotel Management 

Business response:

Rhonda, thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was comfortable. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Susana, thank you for your review, and it's nice to know you enjoyed your overall stay at Extended Stay America. However, we are sorry the breakfast offerings were not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management 

Business response:

Therese, thank you for staying at Extended Stay America and for giving us the outstanding rating! It was a pleasure to see we met all of your expectations and you had an absolutely fantastic experience! We enjoyed having you as our guest and look forward to welcoming you back on a future visit. Sincerely, Hotel Management 

Business response:

Clifford, thank you for your feedback. We are sorry we were unable to provide you with the room of your choice and inconvenience caused. Your comments have been discussed with the front desk team, and we are reviewing our procedures so this does not happen again. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at Extended Stay America. We are pleased to know you enjoyed your overall visit and that you also found us to be of a good value in the area. However, I am sorry for the issues you had while being here. I have shared your concerns with my team to ensure no future guest experiences the same. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager 

Business response:

Thank you for choosing Extended Stay America and for your review. Although you enjoyed your time with us and were impressed with our courteous associates, we regret if any inconvenience was caused while being here. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. We appreciate your business and hope to make your next visit a memorable one. Sincerely, General Manager