Extended Stay America - Orange County - Huntington Beach

Business response:

Michael, thanks for being our guest. We are happy to know you had an overall pleasant stay. However, we are sorry for the inconvenience you had with our Wi-Fi facility and that you were unhappy with our hotel policy in regard to housekeeping service and regret the inconvenience caused. We have followed up with our Engineering team to address and correct this issues. We hope you will consider returning to our hotel the next time you are in the area. Sincerely, Hotel Management 

Business response:

John, thanks for staying at Extended Stay America and for the feedback. We are glad to read you had a comfortable stay and that we met all of your expectations. Your concern has been shared with the housekeeping team to ensure they are well-poised work. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad to know you had an enjoyable stay and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to welcoming you back when in the area. Sincerely, Hotel Management 

Business response:

Gayle, thanks for being our guest. We are glad to read you had a pleasant stay and that we met your expectations. Your feedback has been shared with our maintenance team to improve our facilities moving forward for future guest experiences. Thanks once more, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Many thanks for posting your gracious rating. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was great to have you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Diann, thank you for staying at Extended Stay America. We are glad to read you liked our courteous front desk service and had a nice time with us. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

Thanks for choosing our hotel for your needs. We are glad you had a great stay with us and that our offerings were to your satisfaction. However, we apologize sorry for any inconvenience you had and your feedback will be used to provide excellent guest experience moving forward. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management 

Business response:

Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management