Extended Stay America - Orange County - Irvine Spectrum

Business response:

Dear Guest, Thank you for staying with us and for taking the time to share your review. We’re delighted to hear that the spacious rooms added to your comfort and that our team made such a positive impression throughout your stay. It’s always encouraging to know when both the accommodations and service come together to create a great experience. We truly appreciate your kind words and look forward to welcoming you back to Extended Stay America again. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to post such kind remarks about Extended Stay America. We’re delighted to hear that our team made such a positive impression and that your room provided the comfort you were hoping for. It’s wonderful to know your stay felt excellent from start to finish, and we’ll be sure to share your kind words with the team. We truly appreciate your kind words and look forward to welcoming you back whenever your travels bring you our way. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry that the room’s condition did not meet the level of comfort we aim to deliver. The concern you noted about the wall condition and the dent in the refrigerator has been acknowledged, as each room should feel properly cared for. Your comments are valuable to us and will be reviewed with our team to identify areas for improvement. We hope you’ll consider giving us another opportunity to provide a more positive and comfortable visit in t... read more

Business response:

Dear Guest, Thank you for taking the time to let us know how much you enjoyed your time at our hotel. It’s truly rewarding to hear that your experience was nothing short of excellent. Knowing that you found everything clean and that our staff made a positive impression means a great deal to us, and we’ll share your kind remark with the team. We look forward to the pleasure of welcoming you back to Extended Stay America for another outstanding stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize that the cleanliness of your room did not meet your expectations. Maintaining a clean and comfortable environment for our guests is always our top priority, and we regret that we fell short in your case. Your comments have been shared with our housekeeping team to ensure additional attention is given where needed. We truly appreciate your feedback, as it helps us identify areas for improvement, and we hope you will consider giving us another opportunity to provide you with a better stay in ... read more

Business response:

Dear Guest, Thank you for being our guest and sharing your review with us. We’re glad to hear that the second room met your needs and that you found the beds comfortable. However, we sincerely apologize for the initial issues with the first room, including the heater and television, as well as the limitations you experienced with the breakfast offerings. Your concerns have been shared with our team to ensure improvements are made. We truly appreciate your comments and hope to have the opportunity to provide you with a more s... read more