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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok
Business response:
Dear Rathany, Thank you for your feedback. We appreciate you taking the time to share your thoughts. While we’re glad to hear your stay was acceptable, we’re always looking for ways to improve. We hope to provide an even better experience on your next visit. Thank you for staying with us, and we look forward to welcoming you back. Sincerely,Hotel Management
Blow dryer was not included in the bathroom. Bathroom outlet did not work at all. Room floor was very gross and sticky.
Business response:
Dear Guest, Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the bathroom amenities and cleanliness. Your feedback is important to us, and we will address the missing blow dryer, non-working outlet, and floor cleanliness immediately. Ensuring our guests have a comfortable and pleasant stay is a top priority, and we regret that we fell short in this instance. We appreciate your feedback and hope to have the chance to improve your experience in the future.Sincerely,H... read more
Less expensive for a reason The price was less expensive than other hotels in the area but the facility was very run down. However, it was clean. The breakfast that is included is a packaged granola bar/muffin that is set out in the lobby. There was a lot of garbage around hotel. Front desk staff do not seem to be consistent or know what to do. I witnessed several people complaining to front office staff. If you want any items in your room such as cups, coffee maker, soap, pans, forks, etc., you need to request them and pick... read more
Business response:
Dear Guest, Thank you for your feedback. We’re glad you found our facility clean and our pricing competitive. However, we apologize for the issues you encountered with the facility’s condition, breakfast options, and cleanliness around the hotel. We’re also sorry to hear about the inconsistencies with our front desk staff. Your comments are valuable, and we will address these concerns to improve our services. We hope to provide a better experience on your next visit.Sincerely,Hotel Management
El piso estaba demasiado sucio.
Business response:
Dear Alma, Thank you for bringing this to our attention. We sincerely apologize for the condition of the floor during your stay. Cleanliness is a top priority for us, and it’s disappointing to hear that we fell short in this area. We will address this issue with our housekeeping team to ensure it doesn’t happen again. Your feedback is important to us, and we hope you’ll give us another chance to provide a better experience in the future.Sincerely,Hotel Management
Nice location, but understaffed The front desk people went above and beyond. The cleaning crew however, are doing a poor job doing their actual job. I took all the towels I could find in my hotel room and went around and cleaned the entire floor in my hotel because the entire floor was sticky and incredibly dirty. The real problem lies with the owner of this particular business in Irvine. He’s understaffed and I heard from the workers he mistreats his employees due to his policies.
Business response:
Dear Joel, Thank you for your feedback. We’re glad to hear that our front desk team provided excellent service, but we sincerely apologize for the poor cleanliness and the issues you experienced. We take your comments seriously and are addressing these concerns with our cleaning staff to ensure such lapses are corrected. We also want to assure you that we value our employees and are committed to improving working conditions. Your experience is valuable in helping us improve, and we hope you’ll consider staying with us again ... read more
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 4.3 star rating with 2,588 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.