Extended Stay America - Orange County - Irvine Spectrum

Business response:

Dear Guest, Thank you for choosing Extended Stay America and for taking a moment to share your experience. It’s genuinely heartening to hear that the team’s warmth and the comfort of your room helped make your visit enjoyable. Knowing that the atmosphere felt relaxing and welcoming means a great deal to us, and we’re grateful you took the time to point out what made your stay pleasant. We will relay your compliments to the team, and we look forward to having you back whenever your travels bring you this way again. Sincerely,... read more

Business response:

Dear Guest, Thank you for sharing such heartwarming feedback with us. We are delighted to hear that your experience was enhanced by Brenda’s consistently warm and welcoming service. Your recognition means a great deal, and we will be sure to share your appreciation with her. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and for taking the time to share your review. We’re delighted to hear that the spacious rooms added to your comfort and that our team made such a positive impression throughout your stay. It’s always encouraging to know when both the accommodations and service come together to create a great experience. We truly appreciate your kind words and look forward to welcoming you back to Extended Stay America again. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to post such kind remarks about Extended Stay America. We’re delighted to hear that our team made such a positive impression and that your room provided the comfort you were hoping for. It’s wonderful to know your stay felt excellent from start to finish, and we’ll be sure to share your kind words with the team. We truly appreciate your kind words and look forward to welcoming you back whenever your travels bring you our way. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry that the room’s condition did not meet the level of comfort we aim to deliver. The concern you noted about the wall condition and the dent in the refrigerator has been acknowledged, as each room should feel properly cared for. Your comments are valuable to us and will be reviewed with our team to identify areas for improvement. We hope you’ll consider giving us another opportunity to provide a more positive and comfortable visit in t... read more