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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay The hotel was in mostly industrial area. Close enough to he five point amphitheater which was why we were there. Room was not really clean clean, but beds were comfortable.
Business response:
Tanya, thank you for your feedback. We are glad you had an overall comfortable stay, and our ideal location was perfect for your needs. However, we are sorry for the cleanliness issue you encountered in your room and regret the inconvenience it caused. Your concerns have been shared with the housekeeping team to ensure a better experience going forward. We hope to have the chance to make it up to you in the future. Sincerely, Hotel Management
A little pricey for the condition of cleanliness Overall decent hotel but housecleaning could definitely use a bit more care. Coffee spills on bathroom counter. A little more cleaning of counters can improve it tremendously
Business response:
Dawn, thank you for the review. We are glad you had a wonderful time at Extended Stay America. Your concerns regarding the cleanliness issue have been shared with the housekeeping team to ensure a better experience going forward. Thank you again, and we hope to welcome you back soon for another pleasant stay. Sincerely, Hotel Management
Our room was a non-smoking room, but you could tell that the bedding had been washed with those from smoking rooms. We had booked the room for 4 people, 2 adults and 2 teenagers. We agreed to a king bed and a sofa sleeper. However, it was not a sofa but rather a love seat. This means it was much, much smaller. Also, there were no blankets for the pull out and we had to wait till 10pm to get the additional blankets.
Business response:
Keri,thank you for taking the time to share your feedback. We apologize for the difficulties and cleanliness issues you and your family faced in your room. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
Table and countertops were nice, room wasn't cleaned well.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you experienced in your room. We will share your concern with the housekeeping team to ensure this does not repeat in the future. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
I did like the king bed. The clearness of the property was not great. It's definitely a 2 star hotel or a motel.
Business response:
On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the housekeeping team to ensure a review of our processes. On a positive note, we are happy you liked our king size beds and had an overall comfortable stay.Thank you for your feedback, and we would appreciate the opportunity to welcome you back s... read more
Friendly staff but overwhelmed with clients. They need housekeeping people all day
Business response:
Thank you for choosing to stay at Extended Stay America. We are happy overall you enjoyed your stay at our hotel and liked our courteous service. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion. Thank you again for your feedback, and we hope you will choose to stay with soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,597 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.