Extended Stay America - Orange County - Irvine Spectrum

Business response:

Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management 

Business response:

Nelson, thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we will share your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management 

Business response:

Gina, it was our pleasure appreciate you sharing your review with other travelers. We are so happy that you had a great night's rest and that our facilities and service were to your satisfaction. Thanks again, and we hope you will visit with us again the next time you visit the area. Sincerely, Hotel Management 

Business response:

Matt, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Ashley, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Bernadette, we appreciate you for evaluating your visit to our hotel. Although you liked our service, we apologize for the cleanliness issue you encountered while here. With regard to your billing query, please feel free to communicate with us out at our front desk as they will be happy to resolve your queries. Your feedback is shared with the concerned team to review and action. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We value your review as it will help us improve our facilities moving forward. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management