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Extended Stay America - Orange County - Irvine Spectrum
- Other
- Irvine, CA
About this business
Location details
30 Technology Dr., Irvine, CA, 92618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
In serious need of renovationand attention.. The property I stayed in had dog hair all over he chaise chair and I had to wipe it. Good thing I brought my Benadryl. The bathrooms tub was clogged and I didn't get to take a shower.
Business response:
Dear Marfi, Thank you for sharing your thoughts with us. We truly appreciate your honest feedback and regret that your recent stay did not meet expectations. We are especially sorry for the condition of your room and the inconvenience you encountered. Your experience is not reflective of the standards we aim to uphold. We are actively working on improvements and hope you’ll consider visiting us again for a better stay. Sincerely, Hotel Management
Checked in at 11:50pm. Completely aware of deplorable conditions by 12:05. Disgusting, like sleeping in an ashtray. Managers/night managers were impossible to locate, and couldn't care less when apprised of situation the next morning. Property markets itself as a non-smoking hotel. It's even on the welcome screen when turning on the TV. Worst hotel I've ever been at in O.C.
Business response:
Dear Gary, We sincerely regret the discomfort you experienced during your stay and understand how frustrating it must have been, especially when your expectations were not met. Please accept our apologies for the condition of the room and for any difficulty you experienced in reaching staff when you needed assistance. We are actively addressing these concerns with our team to ensure they do not happen again. Your feedback is valued, and we hope you will consider giving us another opportunity to provide better service. Sincer... read more
Worst hotel experience ever,
Business response:
Dear Yuxin, Thank you for sharing your thoughts. We are truly sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for any discomfort or inconvenience you encountered. Your feedback is important to us as we continuously strive to improve our services. We hope you might consider giving us another chance in the future to provide a much more positive and comfortable experience. Sincerely, Hotel Management
Bedsheets dirty The assigned room smelled bad but was clean. Front desk came in to verify and switched me to another room. When I pulled down the spread, I noticed that the bottom sheet was used - wrinkled outlining someone’s body on one side of the bed. I slept on top of the bedspread. The shower wall was moldy and I took photos.
Business response:
Dear Rosemarie, We sincerely apologize for the issues you had during your stay. It is concerning to hear about the condition of the bedding and shower you encountered in your room. What you described does not meet our standards for cleanliness and guest comfort, and we take this matter seriously. Your feedback will be shared with the respective teams for their attention, ensuring that future guests do not encounter the same issue. We appreciate you bringing this to our attention and are grateful for your patience. We hope to... read more
Nothing provided, not cleaning, bugs
Business response:
Dear Xuejun, Thank you for sharing your feedback. We are truly sorry your visit did not meet expectations. While we strive to offer a stay that feels both welcoming and well-maintained, it’s clear we fell short in this instance. Your comments have been noted and will be shared with our team to ensure appropriate follow-up. We value your input and hope you'll consider giving us another opportunity to provide a better experience in the future. Sincerely, Hotel Management
Beds were hard. I woke up with a lot of back apin. Shower head is not good at all. I left my food in the fri
Business response:
Dear Pearl, Thank you for taking the time to share your experience. We are sorry to hear that your stay did not meet your expectations and that aspects of the room caused discomfort. We understand how important a restful and hassle-free visit is, and we regret that this was not your experience. Your feedback is appreciated and will be carefully considered. We hope you’ll give us another chance to provide a more enjoyable stay. Sincerely, Hotel Management
WOW.. Ive stayed at a few Extended Stay America locations through the years. This place was by far - disgusting… When I checked in, there was one girl working the entire place. She told me that 3 people called in sick. Regardless.. The place was nasty. There was trash cans overflowing, a broken refrigerator right next to my room with dirty towels laying all over it. You can tell the place hadn’t been cleaned in a LONG time.. Just gross!! Not to mention, there were no towels in my room. I called the front desk every day for 3... read more
Business response:
Dear Guest, Thank you for your honest feedback. We are truly sorry your experience fell short of expectations. We understand how frustrating it must have been to encounter cleanliness and service challenges during your stay. While unexpected staffing issues can create strain, it’s no excuse for the conditions you described, and we sincerely regret the discomfort caused. Your comments will be used to guide meaningful improvements. We hope you'll consider giving us another opportunity to provide a better stay in the future. Si... read more
Dirty, smelly, would not stay again I only stayed here one night, luckily for me. I tried to check in at 2:45 (checkin time is 3) and they said it’s not ready, come back at 4. I had plans at 4 so stashed my bag there and came back at 7:30ish. In both front desk encounters the employees were arguing with “tenants”. My room had the very distinct smell that someone had smoked cigarettes in it recently and also just smelled overall bad. In the morning I left to get breakfast and was thinking about how this is probably the worst ... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret that your stay did not meet expectations and apologize for the inconvenience you encountered. We understand how frustrating it must have been to face delays, unpleasant odors, and a lack of support when you needed it. Your feedback is valuable in helping us understand where guests feel let down. We are committed to making meaningful changes and hope you’ll consider giving us another opportunity in the future. Sincerely, Hotel Management
It’s a homeless shelter not a hotel! I Will never ever again! I was better off sleeping in my car. There is no service. Like one person doing everything and can never be found or reached. The room was gross. This is not because it’s old and run down but because they literally don’t clean anything. You have bring your own toiletries and soap because they provide nothing they say you can ask but asking the one person for something if you reach them they ignore or refuse. They use this hotel to place homeless people so don’t go... read more
Business response:
Dear Guest, We are genuinely sorry your stay did not meet expectations and that you left feeling dissatisfied. Your feedback is deeply valued, and we regret the discomfort and frustration you experienced. We understand the importance of a safe, clean, and responsive environment, especially for families. While your experience was not what we strive to deliver, your input helps bring attention to the areas that matter most to our guests. We hope you'll consider visiting again so we can provide a much better impression. Sincere... read more
Frequently asked questions about Extended Stay America - Orange County - Irvine Spectrum
How is Extended Stay America - Orange County - Irvine Spectrum rated?
Extended Stay America - Orange County - Irvine Spectrum has a 3.3 star rating with 4,596 reviews.
When is Extended Stay America - Orange County - Irvine Spectrum open?
Extended Stay America - Orange County - Irvine Spectrum is open now. It will close tomorrow at 12:00 a.m.