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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Extended Stay America Hotel Orange County - John Wayne Airport is located at 4881 Birch St, Newport Beach, CA. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 3.0.
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mel have been a great help above n beyond to make my stay comfortable. Only 1 glitch was there was no towel in my room but after a phone call Mel offer to bring it to me but i just go down n pick it up. Thank you Mel.
Business response:
Dear Quyet, It is wonderful that Mel went above and beyond to ensure your comfort during your stay at Extended Stay America. We sincerely appreciate your recognition of Mel's exceptional service. While we apologize for the oversight with the towels, we are glad that Mel promptly addressed the issue for you. Your feedback is invaluable to us, and we will use it to improve our service. We will make sure to pass on your kind words to Mel, and we hope to have the pleasure of welcoming you back soon for another enjoyable stay.Sin... read more
Everything is amazing just need proper room cleaning
Business response:
Dear Harpreet, Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. However, we apologize for any housekeeping issues with your room. Our hotel's cleanliness is a key priority, so we regret that this was your experience. We look forward to welcoming you back soon! Sincerely,Hotel Management
Love the place, quiet. Only thing is it smell of musty like animal sweat in the Hall Way.
Overnight hotel this is an economy hotel and I knew it when I booked it so my expection was/is low. It is barren, there are no amenities and I didn’t expect any. It is across the street from where I needed to be at 7am, so it served my purpose. However, I was thrilled at the hospitality I got from the front desk-Alexander. He was amazing, helpful, ever so friendly and chatty. He is a keeper.
Dirty, bedroom doesn’t smell nice , bathroom shower really bad and people is not friendly.
Business response:
Dear William, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies. We strive to deliver exceptional service consistently; thus, we apologize you had a disappointing experience with us. We have shared your feedback with our team to ensure these issues are not repeated in the future. We hope you will give us another chance to prove we are committed to providing outstanding serv... read more
Bird droppings on the window sill, pubes in the bathroom, food smears in the refrigerator. I was repulsed.
Business response:
Dear benjamin, Thank you for your feedback. We sincerely apologize for the unacceptable condition of your room during your stay. Cleanliness is of utmost importance to us, and we deeply regret the oversight that led to your discomfort. Rest assured, we are taking immediate steps to address the cleanliness issues you encountered to prevent such incidents in the future. Your feedback is invaluable, and we appreciate your patience and understanding. We hope for the opportunity to regain your trust and provide you with a much-im... read more
Thank you Tina! I stayed at this hotel twice on the week of March 18th through the 21st I believe and both times Tina was the night audit person when I checked in. I just wanted to say how awesome Tina was and accommodating she's very friendly and helpful. I suffer from a rare disease called Cushing's disease and I have to stay at your facility in the evening so I can go to my doctor's appointments in the morning. Just wanted to say thank you again for being so kind and helpful for me.
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 4.2 star rating with 1,501 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.