This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Extended Stay America Hotel Orange County - John Wayne Airport is located at 4881 Birch St, Newport Beach, CA. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 3.0.
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floor was slipper when I received the room
Business response:
Dear Sandra, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We take these comments seriously and use them to improve our guest experience. We hope you will consider us again when you return to the area.Sincerely,Hotel Management
Had to go down to the desk in the early morning to ask for toilet paper and shampoo.
Business response:
Dear Eric, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Ma... read more
Jay and his crew do an awesome job! We are staying here again next month.
They need serious help. Hallways not vacuum, people don't pickup there dog poop, staircase is filthy. Front entry was cigarette bud's everywhere, fingers prints entry door , outside trash can full, trash all over the parking lots, and etc
Business response:
Dear Jun, Thank you for staying at our hotel and sharing your comments. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope to have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel ... read more
Good for one night rest stop on a road trip Check out was good, rooms are clean. The furniture is old and the carpets on the main hallways are stained and dirty. On the plus side the rooms do have a fridge and kitchen. The laundromat in the hotel works.
Business response:
Dear Parvati, We're pleased to hear that your check-out experience was smooth and that you found our rooms clean with useful amenities like a fridge and kitchen. We apologize for any inconvenience caused by the condition of the furniture and hallway carpets. Your feedback is valuable, and we'll address these concerns to improve. Thank you for choosing to stay with us, and we hope to welcome you back for a better experience in the future.Sincerely,Hotel Management
The hotel is very close to the airport, very friendly and supportive staff. Also free breakfast
Business response:
Dear Thongprasong, We're delighted to hear that you enjoyed your stay at our hotel. Being conveniently close to the airport and providing friendly, supportive staff are aspects we take pride in. Additionally, we're glad you appreciated our complimentary breakfast. Your positive feedback means a lot to us, and we hope to welcome you back for another pleasant stay soon. Thank you for choosing us for your accommodations.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 4.2 star rating with 1,436 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.