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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A lot of loud noises and footsteps from floor above though out the whole night.
Business response:
Dear Michael, Thank you for your feedback. We apologize for the noise disturbances you experienced during your stay. Your comfort is important to us, and we are addressing this issue with our team to improve the soundproofing and manage noise levels more effectively. We appreciate your understanding and hope to have the opportunity to provide you with a quieter and more restful stay in the future. Thank you for your feedback, and we look forward to welcoming you back. Sincerely,Hotel Management
No hot water
Business response:
Dear Jose, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the hot water during your stay. Thank you for bringing this concern to our attention; we will address the issue with our team to prevent it from happening in the future. We appreciate your understanding and hope to have the chance to provide you with a much-improved experience on your next visit.Sincerely,Hotel Management
The hotel appears to be old however the room was nice; kitchenette, full size refrigerator. Air conditioning didn't work properly, a lot of dogs in the hotel and someone illegally parked in the handicap parking blue line area next to my car
Business response:
Dear Bruce, Thank you for your feedback. We are pleased you found the room and amenities satisfactory, but we regret the air conditioning and parking issues. We understand how important a comfortable environment is and apologize for any inconvenience caused by the malfunctioning air conditioning and parking. Your comments about the condition of the hotel and the presence of pets are noted and will be addressed as we strive to improve. We appreciate your input and hope to provide a better experience on your next visit.Sincere... read more
It was a pleasant quick stay. Now i’m sure people stay here for much longer than I did, considering this is an “extended” stays location, so perhaps depending on time someone else might find it different. But for a one night stay, it was nice, comfy bed, nice ac. I will say though however the TV, as well as the wifi network/speed could use an upgrade. Other than that, for a quick stay, before a flight etc, it’s worth it.
Business response:
Dear Pallab, Thank you for sharing your feedback. We’re glad you found your stay pleasant and enjoyed the comfort of the bed and air conditioning. We appreciate your comments regarding the TV and Wi-Fi; we’re continually working to improve our amenities and will take your suggestions into account for future upgrades. Thank you for choosing Extended Stay America for your stay, and we hope to have the opportunity to serve you again for a longer visit.Sincerely,Hotel Management
First room had a leaking toilet. Floor was sticky/dirty in the second room. Bed was ok and it was quiet, but I would not choose again.
Business response:
Dear Teresa, Thank you for your feedback. We apologize for the issues you experienced, including the leaking toilet and the cleanliness of the floor in your second room. This is not up to our standards, and we are addressing these concerns with our maintenance and housekeeping teams. We’re glad to hear you found the bed comfortable and the environment quiet, but we understand there is room for improvement. We appreciate your comments and hope to have the chance to provide a better experience in the future.Sincerely,Hotel Man... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 2,957 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.