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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Loud noise in the room at night from the air conditioning unit in the ceiling
Business response:
Brigitte, thank you for taking the time to share your feedback. We are sorry for the noise issue you had with the HVAC unit in your room. We have shared your concerns with our maintenance team to ensure quick review and action. We hope you had a satisfactory stay and you will choose us again the next time you are in this area. Sincerely, Hotel Management
Perfect business trip hotel Staff was excellent. Room was large and very clean. Thank you !
Would not stay again On a positive note, the front desk staff was extremely nice. We really appreciated the cold bottled water when we checked in! The beds were comfortable but i would not stay here again. The rooms were not super clean - the fridge handle felt grimy & mirrors were spotted. The hallways were filthy - food remnants & garbage & smelled bad. Everything is very dated & dark. Had to change rooms as the first room had a broken toilet. Thin walls - easy to hear our neighbors normal conversations.
Business response:
Dear Casey, thank you for your feedback. We are sorry to learn your stay was not as you expected; we apologize for any concerns during your stay. We do consistently receive praise for our service and hospitality; however, we will note your comments as we continue to monitor our property's condition and plan for future upgrades and changes. We hope to have a second chance for your future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,234 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.