Extended Stay America - Orange County - John Wayne Airport

Business response:

Alma, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your glowing review of Extended Stay America. It was a delight to know you liked your clean suite and had an overall comfortable stay. However, we regret the situation you mentioned regarding the window. Your rating is genuinely appreciated, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

We loved reading that you felt that you got a great deal by choosing to stay with us. It was a delight to know that you enjoyed our comfortable accommodations and the amenities that we offer. On behalf of everyone at Extended Stay America, we thank you for your review and invite you to visit us on your next trip. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Tammy, thank you for sharing your comments. We are sorry for the lack of responsiveness when you tried reaching out to our front desk and regret we you were unable to take advantage of our kitchen amenities. Your comments have been shared with the appropriate team so we can better serve our future guests. On a positive note, we are pleased you had a pleasant check-in experience. We value your suggestion and hope to see you again in the future for a much better experience. Sincerely, Hotel Management 

Business response:

Kelvin, it was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Laura, thank you for rating your nice experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Ryan, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your fabulous review of Extended Stay America. We are delighted to know you were impressed with our courteous associates and swift front desk service. It is also a pleasure to read that our location with easy access to many restaurants worked well for you. Thank you once more for being our guest, and we look forward to your next visit. Sincerely, Hotel Management