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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room condition is bad
Business response:
Thank you for being our guest. We hope your overall stay with us was enjoyable, but we regret that you felt our room needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will choose us again the next time you are in this area. Sincerely, Hotel Management
Over all very good ..service..
Business response:
Jonathan, Thank you for the kind feedback! We are delighted that from check-in through check-out, we were able to provide you with a great stay at Extended Stay America. We look forward to your return and wish you all the best with your future travels. Sincerely, Hotel Management
The receptionist was beyond kind an extremely helpful with all our questions, she went above an beyond
😒 El control de la tv no servía no había hielo y el refrigerador no enfríava
Business response:
Thank you for taking the time to share your feedback. We hope your overall stay with us was enjoyable. However, we are sorry for the maintenance issues you encountered in your room and have informed the respective associates for a quick review. Thank you for letting us know as it will help us to improve our future guests’ expectations. We hope you will choose us again the next time you are in this area. Sincerely, Hotel Management
Despite noise from kids on upper level was a clean comfortable stay
Business response:
Thank you for choosing Extended Stay America and for sharing your feedback. We are happy to know your stay with us was enjoyable and that you liked your clean room. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Won't be staying here again The price wasn't bad but the room was. The bed was hard as a rock. Small TV that wasnt even connected in when I checked in. Wifi was slow and they charge you for "fast wifi". Used my phone hotspot instead. The whole hotel had a bad smell to it that I couldn't stand being here one second longer than I had to. I actually left like 2 hours earlier and stayed in my car instead
Business response:
Erick, thank you for sharing your review. We apologize for the maintenance and housekeeping oversights you encountered during your visit. We take these issues very seriously, and your feedback has been shared with our associates to ensure this is not repeated. We hope that you will allow us another opportunity to show this to you whenever your travels bring you back to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,890 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.