Extended Stay America - Orange County - John Wayne Airport

Business response:

Adrienne, thank you for your fantastic rating! We are pleased you chose Extended Stay America for your time in the city and even more pleased that we exceeded your expectations. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management 

Business response:

Ana, thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management 

Business response:

Victor, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your kind comments. We are glad you had a wonderful time at Extended Stay America. We are blessed to have a dedicated team of professionals, and we love hearing how our front desk team took great care of you. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Katherine, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had a wonderful stay with us and were impressed by the service provided by our courteous associates. We will be sure to share your compliments with our team, especially with Easter. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Beverly, thank you for being our guest. We are sorry for the issue you had in your initial suite and regret the inconvenience caused. We have shared your feedback with the maintenance team to improve our guest experience. Please know, the hairdryers are available at the front desk. We hope you will choose us again the next time you visit this area. Sincerely, Hotel Management 

Business response:

Erick, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

We appreciate you for sparing some time to share your review online. It was a pleasure to see your four-star rating and read that you were impressed with the service provided by Fabio. However, we apologize for the disappointment you had with one of the other associates. We will share your comment with the appropriate staff to ensure we improve our performance. Please revisit Extended Stay America in the future. Sincerely, Hotel Management