Extended Stay America - Orange County - John Wayne Airport

Business response:

Victor, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your kind comments. We are glad you had a wonderful time at Extended Stay America. We are blessed to have a dedicated team of professionals, and we love hearing how our front desk team took great care of you. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Katherine, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you had a wonderful stay with us and were impressed by the service provided by our courteous associates. We will be sure to share your compliments with our team, especially with Easter. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Beverly, thank you for being our guest. We are sorry for the issue you had in your initial suite and regret the inconvenience caused. We have shared your feedback with the maintenance team to improve our guest experience. Please know, the hairdryers are available at the front desk. We hope you will choose us again the next time you visit this area. Sincerely, Hotel Management 

Business response:

Erick, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

We appreciate you for sparing some time to share your review online. It was a pleasure to see your four-star rating and read that you were impressed with the service provided by Fabio. However, we apologize for the disappointment you had with one of the other associates. We will share your comment with the appropriate staff to ensure we improve our performance. Please revisit Extended Stay America in the future. Sincerely, Hotel Management 

Business response:

Cassandra, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Kevin, all of us at Extended Stay America appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure to accommodate you, and we look forward to welcoming you back soon. Sincerely, Hotel Management