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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very outdated inside the hotel . Looks a lot better in curb appeal. Very cold plain feeling . Would not go back again
Business response:
Dear Monique, Thank you for staying with us and for reviewing your time at our hotel. We’re sorry to learn that the interior of the hotel did not match your expectations despite the positive first impression from the exterior. We understand the importance of a comfortable and inviting atmosphere, and we regret that the dated look and overall feel left you disappointed. Your comments will be reviewed internally as we continue to enhance both the design and warmth of our guest spaces. We hope to have the opportunity to welcome... read more
The AC, shower, and kitchen were nice, though the property didn't smell great.
Thank you
Staff was extremely helpful and kind.
Business response:
Dear Toni, Thank you for being our guest and sharing your kind words about the team! Our associates are truly sincere in their level of service and genuine hospitality. We love it when their efforts are recognized and when we get to read how they made our guests feel welcome! It was a pleasure hosting your visit, and we look forward to your return to Extended Stay America. Sincerely, Hotel Management
Price is reasonable but there’s some smell around the walkway
Business response:
Dear MING, Thank you for staying with us and for sharing your comments. We’re glad you found the pricing reasonable and appreciate your feedback. We do apologize for the unpleasant smell you noticed near the walkway, as this is not the experience we aim to provide. Your comments have been shared with our team so we can address the issue and improve the overall environment for our guests. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
The staff was friendly enough, but when I arrived I felt like the front desk person was hurrying me. The hotel room that I was given was not at all what I had thought it would be. The beds are uncomfortable. We didn’t get maid service, and had to request toilet paper. When I turned on the water in the shower, rust came out. There was a mildew stain on the drain. The toilet paper seemed used already, not the usual fresh roll you find in a hotel room. It was gross! Then the power went out for minutes, but still. I guess you ge... read more
Business response:
Dear Jasty, Thank you for sharing your experience with us. We sincerely apologize for the discomfort and inconvenience you encountered during your stay, from the room conditions to the service issues you mentioned. We take your feedback seriously, as it highlights areas where we need to improve to meet guest expectations. Your comments have been shared with the appropriate teams to address these concerns. We hope you will consider giving us another opportunity in the future to provide a stay that reflects the quality and ser... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 2,973 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.