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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great motel
Business response:
Dear Guest, Thank you for staying at Extended Stay America and for your generous rating. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon. Sincerely, Hotel Management
Quiet and reasonably priced for what you get
Quiet, had everything I needed
Business response:
Dear Guest, We’re glad to hear you found your stay peaceful and well-equipped. It’s wonderful that the accommodations met your needs and helped make your visit comfortable. Thank you for sharing your feedback, and we look forward to welcoming you back for another relaxing stay. Sincerely, Hotel Management
I was disappointed that staff said all rooms are the same when that is not true. A 1 bed suite did not have a desk. Another room did. Another 1-bed had a reclining chair. The last 2 bed suite had no 1-person couch, etc. I was disappointed that I upgrading to a 2 bed suite because I didn’t want to be on the 1st floor (only 1-bed suite left) and discovered I had no sofa at all.
Business response:
Dear Guest, We truly appreciate your feedback and apologize for the confusion regarding the room layouts and amenities. We are also concerned to hear that the upgraded accommodation did not meet your expectations. We understand how frustrating this situation must have been, and this is not the clarity or comfort we aim to provide our guests. We are committed to improving our communication about room features so that our guests can make informed choices in the future. Thank you for sharing your thoughts with us, and we hope t... read more
It was clean and tidy. A complaint would be that there was no shampoo or soap in the shower. A sign said that we had to walk to the front desk to request it. Annoying.
Business response:
Dear Guest, Thank you for sharing your feedback. We are glad the room felt clean and tidy during your stay. We recognize the absence of certain amenities during your stay and regret any inconvenience caused. Please be informed that toiletries are available upon request at the front desk, and our team is always ready to assist you with any needs you may have. Your comments are appreciated and will help us improve the overall experience. We hope to welcome you back for an even smoother visit in the future. Sincerely, Hotel Man... read more
Hotel staff was great
Staff was friendly, great location, easy parking. My bathroom was not clean - hairs were in the shower, sink and floor. The kitchen could use an update but everything worked. For the price, everything was good.
Business response:
Dear Guest, Thank you for sharing such thoughtful feedback about your experience at Extended Stay America. Our team takes great pride in creating a welcoming home‑like atmosphere, and it is wonderful to know that their attentive service and location made a positive impression. We do apologize for the cleanliness concerns in the bathroom and appreciate you bringing this to our attention, as it helps us reinforce housekeeping standards. It is also noted that updates to the kitchen could improve the overall experience. We are h... read more
The fire alarm warning on my door without prior notice (before I checked in) would have been nice.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the lack of communication regarding the fire alarm ahead of time. Clear advance notice helps set expectations and creates a smoother arrival experience, and we understand how this would have been helpful. Your feedback is appreciated and has been shared with our team, so communication can be handled more thoughtfully in the future. We value your perspective and hope to provide a more seamless stay next time. Sincerely, Hotel Management
Room was Nice and Cozy. I would stay again.
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,123 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.