Extended Stay America - Orange County - John Wayne Airport

Business response:

Dear Guest, Thank you for your kind feedback! We are so glad to hear you had a great experience with us. It is always wonderful to know our guests leave feeling happy and satisfied. We truly appreciate you choosing Extended Stay America and hope to have the pleasure of welcoming you back in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are pleased to know there were aspects of your stay you found satisfactory, and we sincerely regret that the flooring condition did not meet expectations. Cleanliness is taken seriously, and your comments have been shared with the appropriate team to address this. We genuinely hope you’ll consider visiting again so we may provide a more comfortable and refreshed experience. Sincerely, Hotel Management 

Business response:

Dear Ronald, We are thrilled to hear you enjoyed a spotless and comfortable stay — that kind of feedback means the world to us! It is always our goal to provide a welcoming space that feels just right, and we are glad we hit the mark. We can’t wait to welcome you back to Extended Stay America on your next visit. Thanks again for choosing us! Sincerely, Hotel Management 

Business response:

Dear Guest, Thanks for sharing your thoughts—we always appreciate hearing from our guests. We are sorry to hear the space didn’t quite match your expectations. Guest impressions help us find new ways to enhance the experience and atmosphere. We are always working to make each visit more enjoyable, and we’d love the chance to welcome you back for a refreshed stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest,We are so glad to hear you enjoyed the room—comfort is something we truly care about! It’s always a pleasure to know our guests had a positive stay, and we’re thrilled you chose Extended Stay America for your visit. If your travels bring you back this way, we’d love to welcome you again for another relaxing experience.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your thoughts. We regret to hear that the condition of your room did not meet your expectations. We appreciate your feedback regarding areas that need attention, as we are committed to maintaining a high standard for our guests. With that being said, it’s good to know the convenience of our location was beneficial for your stay. We hope to welcome you again for a more satisfying experience.Sincerely,Hotel Management 

Business response:

Dear Guest,We are so glad to hear you had such a great stay! It is awesome that the atmosphere, friendly team, and nearby spots added to your visit. It means a lot to us that you took the time to share your experience, and we’re thrilled that Extended Stay America felt just right for you. We hope to welcome you back soon for another relaxing and enjoyable time.Sincerely,Hotel Management