Extended Stay America - Orange County - John Wayne Airport

Business response:

Dear Guest, Thank you for taking the time to share your review with us. We're glad your stay was acceptable, but our goal is to make every visit exceptional. We apologize if we fell short in any way during your time with us. Your feedback is appreciated, and we hope you'll give us another opportunity to deliver the high standard of service we strive for. Sincerely, Hotel Management 

Business response:

Dear Monique, Thank you for staying with us and for reviewing your time at our hotel. We’re sorry to learn that the interior of the hotel did not match your expectations despite the positive first impression from the exterior. We understand the importance of a comfortable and inviting atmosphere, and we regret that the dated look and overall feel left you disappointed. Your comments will be reviewed internally as we continue to enhance both the design and warmth of our guest spaces. We hope to have the opportunity to welcome... read more

Business response:

Dear Toni, Thank you for being our guest and sharing your kind words about the team! Our associates are truly sincere in their level of service and genuine hospitality. We love it when their efforts are recognized and when we get to read how they made our guests feel welcome! It was a pleasure hosting your visit, and we look forward to your return to Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and for sharing your comments. We’re glad to hear that your overall stay was enjoyable. However, we apologize for the issues you noticed with the floor, and your comments have been shared with our housekeeping team to help improve attention to detail in room preparations. We appreciate you bringing this to our attention and look forward to welcoming you back to Extended Stay America for a much enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Jasty, Thank you for sharing your experience with us. We sincerely apologize for the discomfort and inconvenience you encountered during your stay, from the room conditions to the service issues you mentioned. We take your feedback seriously, as it highlights areas where we need to improve to meet guest expectations. Your comments have been shared with the appropriate teams to address these concerns. We hope you will consider giving us another opportunity in the future to provide a stay that reflects the quality and ser... read more