Extended Stay America - Orange County - John Wayne Airport

Business response:

Dear MING, Thank you for staying with us and for sharing your comments. We’re glad you found the pricing reasonable and appreciate your feedback. We do apologize for the unpleasant smell you noticed near the walkway, as this is not the experience we aim to provide. Your comments have been shared with our team so we can address the issue and improve the overall environment for our guests. It was a pleasure hosting you, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Angela, Thank you for taking the time to share your feedback. We are pleased to know that you found the property secure and peaceful during your visit. At the same time, we recognize there is always room to enhance the overall guest experience, and your observations help us identify areas for improvement. Our team is committed to creating a welcoming environment and ensuring that every stay exceeds our visitors' expectations. We value your input and hope to have the opportunity to provide an even more enjoyable and seam... read more

Business response:

Dear Greger, Thank you for sharing your thoughts with us. We regret that the lobby did not provide the welcoming and comfortable impression we strive to offer our guests. Your feedback is invaluable in helping us identify areas that need attention, and we will review this with our team to ensure improvements are made. Creating an inviting and well-maintained environment is a priority for us, and we hope to have the opportunity to provide a more polished and enjoyable experience on a future stay. Sincerely, Hotel Management 

Business response:

Dear Todd, Thank you for sharing your feedback. We are pleased to hear that you found your room well-maintained and that our staff made your stay memorable. We sincerely apologize for the issues you encountered in the hallway and with the carpet, and we understand how these concerns can affect the overall experience. Your observations regarding the front desk service have been noted, and we will share them with the team to enhance the guest experience. Ensuring the comfort and satisfaction of our guests is our unwavering com... read more

Business response:

Dear Jason, Thank you for choosing to stay with us and for taking the time to write such a kind review. We’re delighted to hear that our team made such a positive impression with their friendliness and professionalism. It’s always wonderful to know that our staff contributed to a pleasant stay for our valued guests. Your kind feedback has been shared with the team, and we look forward to welcoming you back to Extended Stay America for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear WEI, Thank you for taking the time to review your recent stay with us. We are sorry to hear that housekeeping did not meet your expectations and that your room was not cleaned as expected. Your comments have been shared with our housekeeping team to ensure these standards are reinforced. We hope that, despite this shortcoming, other aspects of your stay were more enjoyable and look forward to the opportunity to provide a more pleasing experience in the future. Sincerely, Hotel Management 

Business response:

Dear James, Thank you for sharing your experience and highlighting the key features of our hotel. We are delighted to hear that you enjoyed the quiet yet convenient location and that our staff made such a positive impression with their professionalism and attentiveness. Thank you again for your generous comments, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management