Extended Stay America - Orange County - John Wayne Airport

Business response:

Dear Guest, Thank you for your feedback. We apologize for the lack of communication regarding the fire alarm ahead of time. Clear advance notice helps set expectations and creates a smoother arrival experience, and we understand how this would have been helpful. Your feedback is appreciated and has been shared with our team, so communication can be handled more thoughtfully in the future. We value your perspective and hope to provide a more seamless stay next time. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your wonderful feedback. We are pleased that the warmth of our team and the amenities helped create a comfortable and welcoming experience during your stay. Making our guests feel at ease is always our goal, and it means a lot to know that it came through. We truly appreciate you choosing to stay with us at Extended Stay America and would love the opportunity to welcome you back again whenever your travels bring you our way. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing such kind words. We are happy knowing the friendly service made a positive impression during your visit, and we truly appreciate your support. We look forward to welcoming you back to Extended Stay America again for another enjoyable stay. Sincerely, Hotel Management