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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A good stay at a good price. the stay was uneventful but the location was good, the room was clean and the beds were comfortable, which was surprising. It has a kitchenette which we didn't need or use but it was clean. If there was one surprise it was that this hotel doesn't automatically stock each room with shampoo and conditioner. You have to ask for it. Also, nothing in the kitchen but again, if you ask at the front desk they can supply plates and disposable silverware for you. In general I would recommend this hotel. Th... read more
Business response:
Dear Guest, Thank you for choosing Extended Stay America and for your great review. It’s wonderful to know you enjoyed a pleasant visit and found great value during your time with us. We’re also delighted that the location, cleanliness, and comfort met your expectations, and we appreciate your thoughtful mention of the in-room setup and amenities. Your kind recommendation means a lot to us, and we look forward to welcoming you again for another relaxing and enjoyable stay. Sincerely, Hotel Management
Good if your staying a few daysb Alexander at the front desk was excellent and so helpful as was most of the staff The rooms make it so you can prepare simple meals they provide kitchen ware and coffee machines on requests helps reduce expenses especially with children and they are pet friendly
Yes
Business response:
Dear Guest, Thank you for taking the time to share your review with us. We're glad your stay was acceptable, but our goal is to make every visit exceptional. We apologize if we fell short in any way during your time with us. Your feedback is appreciated, and we hope you'll give us another opportunity to deliver the high standard of service we strive for. Sincerely, Hotel Management
Very outdated inside the hotel . Looks a lot better in curb appeal. Very cold plain feeling . Would not go back again
Business response:
Dear Monique, Thank you for staying with us and for reviewing your time at our hotel. We’re sorry to learn that the interior of the hotel did not match your expectations despite the positive first impression from the exterior. We understand the importance of a comfortable and inviting atmosphere, and we regret that the dated look and overall feel left you disappointed. Your comments will be reviewed internally as we continue to enhance both the design and warmth of our guest spaces. We hope to have the opportunity to welcome... read more
The AC, shower, and kitchen were nice, though the property didn't smell great.
Room was outdated refrigerator was gross and shower head was gross
Business response:
Dear Guest, Thank you for taking the time to share your review with us. We’re sorry to hear that your stay did not meet expectations and that the condition of the room and bathroom affected your comfort. Please accept our sincere apologies for the inconvenience this caused. Your feedback has been shared with our housekeeping and maintenance teams to ensure closer attention to cleanliness and upkeep. We appreciate you bringing this to our attention and hope to have the opportunity to provide a much-improved experience on your... read more
Only issue was the floor. There were paint stain and sticky spots, like glue around the bed.
Business response:
Dear Guest, Thank you for staying with us and for sharing your comments. We’re glad to hear that your overall stay was enjoyable. However, we apologize for the issues you noticed with the floor, and your comments have been shared with our housekeeping team to help improve attention to detail in room preparations. We appreciate you bringing this to our attention and look forward to welcoming you back to Extended Stay America for a much enjoyable visit. Sincerely, Hotel Management
The staff was friendly enough, but when I arrived I felt like the front desk person was hurrying me. The hotel room that I was given was not at all what I had thought it would be. The beds are uncomfortable. We didn’t get maid service, and had to request toilet paper. When I turned on the water in the shower, rust came out. There was a mildew stain on the drain. The toilet paper seemed used already, not the usual fresh roll you find in a hotel room. It was gross! Then the power went out for minutes, but still. I guess you ge... read more
Business response:
Dear Jasty, Thank you for sharing your experience with us. We sincerely apologize for the discomfort and inconvenience you encountered during your stay, from the room conditions to the service issues you mentioned. We take your feedback seriously, as it highlights areas where we need to improve to meet guest expectations. Your comments have been shared with the appropriate teams to address these concerns. We hope you will consider giving us another opportunity in the future to provide a stay that reflects the quality and ser... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,086 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.