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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell of cigarette smoke was overwhelming everywhere.
Water is cold, doesn’t even get to Luke warm, hair in the shower walls upon arrival, hallways smell like cigarette smoke
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. It’s disappointing to learn that the water temperature and bathroom cleanliness fell short of expectations, and that the air quality in the hallways detracted from your comfort. Your comments have been shared with our housekeeping and maintenance teams to ensure greater attention to the preparation and upkeep of our accommodations. We appreciate your feedback and hope for the chance to offer a more seamless experience in the future. Sincerely... read more
One of the nastiest hotel chains I’ve ever stayed in and this one was no different. Lobby smells and water in the bathtub came out brown before clearing up after a few seconds.
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you encountered during your stay. Providing a clean and welcoming atmosphere is essential to us, and we have shared your comments with our housekeeping and maintenance teams for immediate attention to ensure guests’ comfort and overall presentation. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
The room had dust all over the place, the bathroom skin wouldn't drain, so I took out the blockage and see it had hair stuck which was causing the clog, the bed was so uncomfortable, upon checking in I asked the reception if it's ok to check out by12pm and he said shouldn't be a problem but in the morning we get a phone call saying we need to check out by 11 and when I told them what I was told they said it will be a $15 fee to check out at 12, no where it says in the description or the guy never mentioned anything about $15... read more
Business response:
Dear Guest, We sincerely apologize that your visit did not meet expectations, and we understand how frustrating your experience must have been. We regret that the room condition and comfort fell short, and your feedback has been shared with our housekeeping and maintenance teams for review. We also apologize for the miscommunication regarding the check-out time and associated fees, as we strive to provide clear guidance to all guests. Your comments will help us improve both communication and overall guest satisfaction. We ho... read more
The worst place I’ve even stayed at. You could tell the sheets had not been changed, they had stains and hair. I had to request clean sheets from the front desk. Towels had stains and the shower curtain smelled like heavy mildew. We stayed here as an emergency, but I will never stay here again. The only good thing about the place is the area where it’s located.
Business response:
Dear Julian, Thank you for taking the time to share your review with us. We are very sorry for not meeting your expectations and for the inconvenience caused during your stay. Cleanliness is always a top priority, and we regret that we missed the mark on this occasion. Your comments have been noted, so we can ensure better attention to housekeeping standards moving forward. We’re glad you appreciated our location and hope you’ll consider giving us another opportunity to offer a more comfortable stay in the future. Sincerely,... read more
I was charged $99;00 for a carry on that weighed 5 pounds
Business response:
Dear Victoria, We sincerely apologize for the concern regarding the carry-on charge. We regret any frustration this situation has caused and will review the matter internally to ensure it is handled appropriately and that similar issues are minimized in the future. Thank you for bringing this to our attention, and hope you will consider giving us another opportunity to provide you with a much better experience. Sincerely, Hotel Management
The motel overall was run down, I wasn't expecting much honesty because I knew I was going for a value accommodation. From the outside it looked decent, it is airport close, however as soon you walk in to the lobby it smells like weed. The rooms were very basic, didn't even provide you with shampoo unless you asked at the front desk. The worst part was when I turned on the facuets (shower and sinks) rusty, brown water comes out. The refrigerator was painted white multiple times and was dirty on the outside, the beds were not... read more
Business response:
Dear Stephanie, Thank you for staying with us and sharing your review. We sincerely apologize that your stay did not meet expectations, particularly regarding the condition of the rooms, water quality, and overall hygiene. We assure you that what you described is unacceptable by our standards, and we understand how frustrating and uncomfortable it must have been. Your feedback has been shared with our team, allowing us to take immediate steps to address these issues. We appreciate your comments about our location and hope yo... read more
The front desk staff lady was great. Then we got into our room and went to use the bathroom and noticed dead bugs in the bathtub/shower and they hadn't cleaned the floor. There was stuff on the floor, sticky spots, etc. It was gross. I went downstairs to inform them they needed to address it asap while we went out to grab dinner. They said it would be taken care of. We came back and there was long black hair all over the floor and it still wasn't clean. I took a collection of the hair downstairs in a tissue to show them and ... read more
Business response:
Dear Marguerite, We sincerely apologize for the lapse in service from our housekeeping team and the condition of your room, which fell short of the standards we strive to provide. We also regret that our complimentary grab-and-go breakfast did not meet your expectations. At the same time, we are glad to hear that our front desk staff made a positive impression. Your comments have been shared with the relevant teams to prevent such oversights in the future. We hope you will consider giving us another opportunity to provide a ... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,892 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.