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Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floors in the room were super sticky and there were crumbs all over the floor under the bed. They didn’t even have an ice machine. The breakfast was stale old muffins and breakfast bar.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the condition of your room and for the lack of amenities that impacted your stay. Your experience does not reflect the standards we aim to maintain, and we are actively working with our team to improve the cleanliness and quality of our offerings. We value your input and hope you might consider returning for a more comfortable visit in the future. Sincerely, Hotel Management
I had the worst experience checking into this “Hotel” I’m to tired to write out all that happened but I was locked out of the hotel-I almost peeped on myself-the room smelled like it had not been properly cleaned,there was random as people walking all night-it say pet friendly but it’s more like Pet Unfriendly!! My dog barked all night due to bad vibes OH!! My husband fell down in the rain the next morning due to No-Wet Caution sign!! Run for the hills because this place is the definition of Texas Chain Saw Massacre it’s jus... read more
Business response:
Dear Guest, We sincerely regret that your experience did not meet expectations and apologize for the challenges you encountered. Guest comfort and safety are our top priorities, and we take concerns about cleanliness, security, and proper signage very seriously. We understand how frustrating it must have been to deal with these issues, and we will be addressing them with our team to prevent similar situations in the future. We also strive to provide a welcoming environment for all guests, including pets, and we regret that y... read more
bath room was very dirty and dirty water was coming from shower,
Business response:
Dear Ray,We sincerely apologize for the bathroom condition and the water quality issues you encountered. No guest should have to deal with such concerns, and we regret that this impacted your stay. Cleanliness and proper maintenance are top priorities, and we will address these issues with our team to ensure they are resolved. Your feedback is important to us, and we appreciate you bringing this to our attention. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincere... read more
We checked in late and then went to room to find out the bathroom was flooded. Came back to complain at the front office to find out that was the last room they had. I paid in full for 5 nights with my Canadian credit card and then she refunded my money. Unnecessarily charged $40 for conversion and then she book us to lake forest location which was another nightmare. Why they accept booking when they don’t have rooms.
Business response:
Dear Guest, Thank you for sharing your review. We are sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city. Sincerely, Hotel Management
Horrible Extremely noisy! Slept 2 hours. Rust/dirt coming from tub spout. Will never stay there again.
Business response:
Dear Robert, We are truly sorry for the inconvenience you encountered, including the noise and issues in the bathroom. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can enhance our overall accommodations. We understand that words alone may not make up for the inconveniences you experienced. Please know that we will review your concerns with the relevant teams. Please allow us to regain your trust by staying with us again whenever your travels brin... read more
But I didn't like about the places that they had prostitution going on and the manager is involved and there were cigarette hole Burns and the sheet and they lied plenty and they violated my Ada rights and I'm going to bring food per part 2 section 504 with a 88 regulations state that I can have my dogs because I'm legally disabled that law was enacted in 1986 it's mandated by the supreme Court and I have recorded him violating my civil rights and I have a case with the department of Justice currently against another hotel f... read more
Business response:
Dear Bruce, We deeply regret the issues you encountered during your stay, including the unpleasant interaction with our team members. The concerns you outlined are of a serious nature, and we consider them a top priority. We will review these concerns to ensure that such matters are handled more efficiently without causing any hassle to our valued guests. Additionally, your comments about your pets are noted as well. Your feedback is invaluable in helping us identify areas for future improvements. We hope to have the opportu... read more
Customer service ? Not so much Apparently the site I used to book my stay canceled my reservation and did not tell me. I still had it on my end as booked. The lady at the front desk would not honor what I showed her on my app or on my email and charged me a larger amount to make a fresh reservation. There was used soap in the shower from guests before me. There were stains on the sheets. The cabinets in the kitchen had black scuff marks all over them.
Business response:
Dear Kit, We sincerely apologize for the issues you encountered during your stay, and we want to thank you for bringing them to our attention. We’re sorry for the confusion regarding your reservation and the service issues. We strive to provide wonderful hospitality to all our guests; therefore, we truly regret that this was not your experience. We also apologize for the housekeeping issues you encountered in your room. We will share your comments with the appropriate teams to ensure that future guests do not experience the ... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.1 star rating with 2,893 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.