This profile has been claimed by the business owner or representative.
Extended Stay America - Orange County - John Wayne Airport
- Hotels
- Newport Beach, CA
About this business
Location details
4881 Birch St., Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good
Business response:
Dear Guest, Thank you for being our guest and taking the time to share your review with us. We’re glad your stay was acceptable, but our goal is to make every visit exceptional. We apologize if we fell short in any way during your time with us. Your feedback is appreciated, and we hope you’ll give us another opportunity to provide a more comfortable experience in the future. Sincerely, Hotel Management
This was the most ridiculous hotel I’ve ever seen The kitchen looked like 100 years old very rusted he gave me a different room it was all the same, I told them I’ll sleep in my car before I’ll stay in this rooms They gave me a full credit And went somewhere else
Business response:
Dear Guest, Thank you for sharing your experience with us. We are truly sorry that the condition of our suites did not meet your expectations, and it’s disappointing to learn that this led you to leave, even after being relocated. We understand how important a well-maintained and welcoming environment is, and we regret that this was not reflected during your visit. Your comments have been passed along to our concerned teams to ensure the areas you’ve highlighted receive proper attention. While we cannot change your recent ex... read more
Dirty refrigerator, tv not working, no couch, hardly any room to put my toiletries;
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the condition of the refrigerator and the inconvenience caused by the television not functioning as expected. We also regret that the room layout, including the lack of a couch and limited counter space, did not provide the comfort or practicality you hoped for. Your comments on each concern have been noted so our team can take a closer look and address them effectively. Your feedback is genuinely appreciated, as it helps us focus on areas ... read more
Room was dirty not clean
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you encountered during your time with us. We’re disappointed to learn that your room was not as clean as it should have been. Your remarks have been shared with our housekeeping team to ensure that we give greater attention to room preparation. We hope you will allow us another opportunity to provide a stay that reflects the comfort and service we aim to deliver. Sincerely, Hotel Management
The smell of cigarette smoke was overwhelming everywhere.
Business response:
Dear Guest, We’re very sorry that your experience did not reflect the clean, welcoming environment we strive to provide. While our property is designated smoke-free, there are rare instances where this policy is unfortunately violated, and we regret that this have impacted your visit. Your feedback has been shared with our team to ensure more vigorous enforcement and improved housekeeping standards. We hope you’ll consider giving us another opportunity to deliver the comfortable and pleasant stay you rightfully expected. Sin... read more
Water is cold, doesn’t even get to Luke warm, hair in the shower walls upon arrival, hallways smell like cigarette smoke
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. It’s disappointing to learn that the water temperature and bathroom cleanliness fell short of expectations, and that the air quality in the hallways detracted from your comfort. Your comments have been shared with our housekeeping and maintenance teams to ensure greater attention to the preparation and upkeep of our accommodations. We appreciate your feedback and hope for the chance to offer a more seamless experience in the future. Sincerely... read more
One of the nastiest hotel chains I’ve ever stayed in and this one was no different. Lobby smells and water in the bathtub came out brown before clearing up after a few seconds.
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you encountered during your stay. Providing a clean and welcoming atmosphere is essential to us, and we have shared your comments with our housekeeping and maintenance teams for immediate attention to ensure guests’ comfort and overall presentation. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
The room had dust all over the place, the bathroom skin wouldn't drain, so I took out the blockage and see it had hair stuck which was causing the clog, the bed was so uncomfortable, upon checking in I asked the reception if it's ok to check out by12pm and he said shouldn't be a problem but in the morning we get a phone call saying we need to check out by 11 and when I told them what I was told they said it will be a $15 fee to check out at 12, no where it says in the description or the guy never mentioned anything about $15... read more
Business response:
Dear Guest, We sincerely apologize that your visit did not meet expectations, and we understand how frustrating your experience must have been. We regret that the room condition and comfort fell short, and your feedback has been shared with our housekeeping and maintenance teams for review. We also apologize for the miscommunication regarding the check-out time and associated fees, as we strive to provide clear guidance to all guests. Your comments will help us improve both communication and overall guest satisfaction. We ho... read more
The worst place I’ve even stayed at. You could tell the sheets had not been changed, they had stains and hair. I had to request clean sheets from the front desk. Towels had stains and the shower curtain smelled like heavy mildew. We stayed here as an emergency, but I will never stay here again. The only good thing about the place is the area where it’s located.
Business response:
Dear Julian, Thank you for taking the time to share your review with us. We are very sorry for not meeting your expectations and for the inconvenience caused during your stay. Cleanliness is always a top priority, and we regret that we missed the mark on this occasion. Your comments have been noted, so we can ensure better attention to housekeeping standards moving forward. We’re glad you appreciated our location and hope you’ll consider giving us another opportunity to offer a more comfortable stay in the future. Sincerely,... read more
Frequently asked questions about Extended Stay America - Orange County - John Wayne Airport
How is Extended Stay America - Orange County - John Wayne Airport rated?
Extended Stay America - Orange County - John Wayne Airport has a 3.2 star rating with 3,040 reviews.
When is Extended Stay America - Orange County - John Wayne Airport open?
Extended Stay America - Orange County - John Wayne Airport is open now. It will close tomorrow at 12:00 a.m.